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Old 06-30-2008, 12:22 PM   #1 (permalink)
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Default Removing corporate BES settings or how to re-install OS from scratch?

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A question for the community. I have an 8320 (T-Mobile) that was originally setup for use with a corporate BES / Exchange environment. The berry is no longer being used in that environment and is now being used for personal internet email only. I have it working fine with Gmail and have changed the calling/data plans with T-Mobile but my question is how do I disable and otherwise uninstall all of the corporate settings that are still on the berry? For example, it still says DESKTOP email and still has remnant service books and other corporate BES/Exchange type of info resident in the berry. Can someone let me know how to basically turn the berry back into a regular "consumer" device and not have any of the corporate remnant settings? I've looked into nuking the OS and re-installing it from scratch as a way to do this (which I am happy to do) but I cannot find instructions on how to do this. Any help appreciated. Thanks, Rio
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Old 06-30-2008, 01:04 PM   #2 (permalink)
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Try this link, and then backup your information, and do a wipe.

Remove IT Policy - BlackBerryFAQ
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Old 06-30-2008, 02:15 PM   #3 (permalink)
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As I read your email riozilla, and recalled my recent efforts to remove an IT policy (and then a locked firewall), I started to cry. Not for me of course, (except perhaps for tears of joy); but for you friend. You are in for a nightmare of a rollercoaster ride and it ain't gonna be fun.

The silver lining is that it can be done, but it takes patience and tools, (Nick's link above). If I were starting over I might be tempted to bybass the blank IT procedure and go right for the factory reset in JL_Cmder.

Make sure to uninstall your DTMgr, clean up the registry, and remove the policy.bin file and path if you decided to go the "install a blank IT policy route". You donxxx8217;t want to reload your IT policy when you sync with your PC.

My best to you....

Gary

Last edited by Roll : 06-30-2008 at 02:16 PM.
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Old 06-30-2008, 02:20 PM   #4 (permalink)
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Quote:
Originally Posted by Roll View Post
As I read your email riozilla, and recalled my recent efforts to remove an IT policy (and then a locked firewall), I started to cry. Not for me of course, (except perhaps for tears of joy); but for you friend. You are in for a nightmare of a rollercoaster ride and it ain't gonna be fun.
Gary, just because you had trouble doesn't mean that everyone will.
In fact, the IT Policy Removal procedure is probably one of the simplest things you can do and rarely does anyone have any trouble with it.

Posting this sort of FUD for a new user to read isn't very fair at all.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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Old 06-30-2008, 02:20 PM   #5 (permalink)
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Resettofactory in JL_Cmder only works on devices with OS 4.3 and higher. That is the preferred way. If it were me, I'd load the 4.5 (even if it's buggy) just to be able to use resettofactory on the device. Then downgrade back to the OS desired.

Use the link above for all the instructions.
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Old 06-30-2008, 02:54 PM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Gary, just because you had trouble doesn't mean that everyone will.
In fact, the IT Policy Removal procedure is probably one of the simplest things you can do and rarely does anyone have any trouble with it.

Posting this sort of FUD for a new user to read isn't very fair at all.
Okay I probably deserved that and the portion of my post that was intended to add some humor may not have come across. So I accept your criticism and apologize to all concerned.

That said, it is not an easy process for a beginner, which I am. I put hours beyond reasonable expectation into getting my device back to "Go" after being hooked into the BES for only a day. And then realized my firewall had been locked and had to start all over again to reset to factory defaults. Maybe if I had been an experienced user it would have gone faster and more directly toward my end goal. As it was I had to learn what I might have acquired over a much longer time in a day or less. John Clark and a couple of others were extremely helpful but you have to "do it" to really learn, (or I do anyway). Then, after all the trouble mentioned, I had difficulty syncing with two PC's properly though I did finally get it back to normal and working properly. I am in my happy place now.

I regret my color commentary, sorry riozilla; I don't regret the real world info about how tough wrestling control back from a BES can be.

Gary
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Old 06-30-2008, 04:56 PM   #7 (permalink)
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Thanks Guys - I followed the instructions to the tee and it worked perfect.
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Old 06-30-2008, 04:59 PM   #8 (permalink)
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Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
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Old 07-01-2008, 08:36 AM   #9 (permalink)
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You can delete service books and remove the IT policy but would really suggest wiping it clean and starting with a fresh slate per John Clark.
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