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Old 07-01-2008, 10:06 AM   #21 (permalink)
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yeah they all dont know I got my buddy at the store to add it. and I can add it and take it off now through the site
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Old 07-01-2008, 10:11 AM   #22 (permalink)
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I had the 29.99+$15 for tether plan, then I took it off one BB and added it to another, but the price had changed, so now I got stuck. Of course Verizon didn't tell me the price changed till they took it off the 1st one already, and sent it so they couldnt get it back when I told them leave it how it is then.
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Old 07-01-2008, 10:14 AM   #23 (permalink)
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5GB soft cap on most major carriers now

still a lot of data

I don't tether so not sure how quickly that would be used up
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Old 07-01-2008, 10:18 AM   #24 (permalink)
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Quote:
Originally Posted by ArgonNJ View Post
Their retentions department is great though. I guess it would have to be given Sprint's current dilemma. Anyway a friend of mine has Sprint and they wouldn't give him the discount price on a new phone. He got sent to retentions, when he said he was going to leave, they gave him the phone for the subsidized rate. I guess that is the advantage of being on the #3 carrier.
Yes I agree their retentions team makes up for it. I called them thinking it was customer service because I wanted to add the Fav 3 option I had heard about. SHe did explain to me that its an option they only offer to customers who are threatening to leave sprint. I apologized and said I didn't know that and did not realized I called the retention dept (really I didn't). Because I was such a cool customer and I did tell her that I've never had issues with sprint, she went ahead and added that feature to my account anyway for Free. Not that I needed it but it was a safety net.
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Old 07-01-2008, 11:56 AM   #25 (permalink)
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Verizon may call your bluff unless you have multiple lines. Others justify the added cost of V for the coverage but if you only travel within Sprint's native coverage area it could save you money. At $10 a month savings, it pays for a month's service in a year.
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Old 07-01-2008, 01:01 PM   #26 (permalink)
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FWIW, Verizon seems to utilize win-back more than retentions. YMMV.
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Old 07-01-2008, 09:36 PM   #27 (permalink)
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I was with Tmobile and when I researched all the carriers ATT had the best deal for me with a 8310 for me and a LG Vu for my wife. When I contacted Tmobile and told them what they need to match, they sent me to their "customer loyality" department. My loyality was worth $10.00 off one of the two phones I wanted. Needless to say - goodbye to Tmobile.
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Old 07-01-2008, 09:53 PM   #28 (permalink)
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Maybe the $129.99 plan that includes BES data is how I am getting tethering for $15. Try that approach.
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Old 07-01-2008, 09:58 PM   #29 (permalink)
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might want to try this...

call up verizon customer service and ask for your account number even if you know it. they will think you are at a competitor who will be switching over your number. when i did this they practically wouldn't let me off the phone asking me what was wrong and why i was switching. after i switched i got so much junk mail from them begging me to come back.

of course you probably want to be calling when your plan is going to expire.
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Old 07-02-2008, 07:57 AM   #30 (permalink)
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Quote:
Originally Posted by cctraderx View Post
Verizon may call your bluff unless you have multiple lines. Others justify the added cost of V for the coverage but if you only travel within Sprint's native coverage area it could save you money. At $10 a month savings, it pays for a month's service in a year.
i have four lines and they were ready to disconnect me right then. It was there mistake on the bill, I have premium messaging blocked and I keep getting billed for a premium text message. I finally called back and got a CSR with a clue and they fixed it.

SPrints coverage is so bad in Georgia I would lose money because I couldnt keep a call long enough to complete a transaction.
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