BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-08-2008, 08:38 PM   #1 (permalink)
New Member
 
Join Date: Jul 2008
Location: ATL
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy UMA Outage?

Please Login to Remove!

Hello all,

Been a long time lurker, unfortunately, my first posts have been for a problem ..

I rec'd a BB 8320 for T-Mo a few weeks ago, and everything was flawless, calling, surfing, email, UMA, etc...

Wake up this morning, no UMA... There is another thread going on in the WiFi section regarding this. I have a Netgear router, but don't see why it should matter, as everything was working fine until this morning. Been on with a few T-Mo techs, all with varied answers... Did a batt pull, reset my router, reset the wi-fi connections on the device, deleted the saved profile and entered a new one, still no luck... One rep said I need to reload software on my phone.. Is this really necc? Any thoughts or ideas? (Sorry for the cross-post, just wanted more visibility and ideas, admins please move if necc).

Other than that, I love the Curve! lol.. Thanks all, look forward to contributing to the community!
Offline  
Old 07-08-2008, 09:11 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2007
Location: Atlanta
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same thing in Atlanta

I am having the same problem in Atlanta. Somthing seems to be going on with the @Home service. It has happened one other time to me and it took a few days to resolve.
Offline  
Old 07-08-2008, 09:49 PM   #3 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm not having any problem with it recently...... I have had problems in the past. My home connection was not working for like a few days, I left for the weekend, and when I came back, it worked. Sometimes, I think it is just the router and/or the service provider. That is the only explanation I can come up with. Because when mine didn't work at home, I tried my brothers house, and I could connect just fine.
So try another wi-fi spot and see if it will work. If not, it could be a phone problem as well.
Offline  
Old 07-08-2008, 10:37 PM   #4 (permalink)
New Member
 
Join Date: Jul 2008
Location: ATL
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the input guys... It seems as if alot of us GA folks are having the same issue... Will try an external hotspot tomo and see what that brings.. any other good suggestions?
Offline  
Old 07-08-2008, 10:40 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2007
Location: New Mexico
Model: 8320
OS: 4.5.0.55
Carrier: T-Mobile
Posts: 1,461
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Generally if you're having problems using Internet connection X and no problems when using Internet connection Y the issue is with Internet connection X. I'd be interested in knowing what ISP the folks having issues are using.

I haven't noticed any issues in Las Vegas over the past couple of days (where I was able to find an open wireless connection which supported UMA) or here at home in Albuquerque over my Comcast cable connection.

I saw someone say it worked fine at their local Starbuck's but when they got home it was bad again. That tends to point away from the issue being T-Mobile related but you never know.

Dave
Offline  
Old 07-08-2008, 11:28 PM   #6 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just FYI, in Huntsville, AL, I've been having UMA connection issues since yesterday morning. Error W006.2 after it fails during establishing the UMA connection. Called T-mo and they had me kill the router and dsl and pull batt from phone for 1 minute. They said they were going to do something on their end while I had everything off. I waited 5 min then started everything back. Still no luck.

They want me to call back from the house on another phone so they can trouble shoot while I'm not using the cell. Now how is that supposed to work when they bill this system as a replacement for home phones, as is my case?

Am using Bellsouth DSL and the T-mo router. Will try a Starbuck's tmrw.
Offline  
Old 07-08-2008, 11:33 PM   #7 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had issues in Indiana about 3 weeks ago, but mine were 5.1 and 5.3 which I do believe are ISP errors. I didn't change anything on my router, or my phone, and a week later it was working again. I never got any explanation on what the problem was.
Offline  
Old 07-08-2008, 11:35 PM   #8 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2007
Location: New Mexico
Model: 8320
OS: 4.5.0.55
Carrier: T-Mobile
Posts: 1,461
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by robjdj View Post
They want me to call back from the house on another phone so they can trouble shoot while I'm not using the cell. Now how is that supposed to work when they bill this system as a replacement for home phones, as is my case?
I always wondered how we were supposed to explain that when the question was asked. "Here is something to replace your home phone! But when you have an issue with it, call us from another line." The calling from another line part is easy to understand, you can't really troubleshoot/repair your car if you're driving it to work.

Besides, if this is in fact a major outage or the startings of one it's best to get trouble tickets filed as quickly as possible so this is something that will be pushed up the ladder and resolved faster. Call from another cell phone if you have to, but call back and get that ticket done!

As for getting rid of the home phone, eh. It's only $25/month for the peace of mind knowing I can dial 911 and not say a word and the police will know exactly what house they need to come to. (I worked a number of years as a 911 operator/police dispatcher and after that my wife and I will never get rid of our home phone.)

BTW, you're #2 for using Bellsouth and having issues.

Dave
Offline  
Old 07-09-2008, 12:01 AM   #9 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, Tmobile. I called back and they wanted me to go through the same steps. It looks like they didn't read the call notes. After explaining everything again, the rep said that she checked and saw no outage notices for AL or GA. And she didn't mention a problem with Bellsouth. She had me check all the router settings, which were all right. She didn't believe me that I hadn't changed anything and that it just wouldn't work. Don't you love it when an engineer calls a tech support line? She then said she was putting me on hold to check her other options, and then she hung up on me.

Jist is, I am supposed to go try from another location, like a coffee shop, and then call them back if it doesn't work. I'll post again tomorrow.
Offline  
Old 07-09-2008, 12:09 AM   #10 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well, I was having the same issue (07/08) in the afternoon. I have Comcast as my ISP. I left my phone to charge at home and when I got back UMA was gone. I spent 3 hours troubleshooting myself then with T-mobile then with Comcast. Funny thing is I went to another hotspot (subway) and connected with no problems.
Problem seems to be I cannot resolve (nslookup) from the phone (punc.t-mobileuncs.com:14001). Not sure what to make of it but my patience is running thin on the UMA crap. Any one have a clue or has had this happen before?
Offline  
Old 07-09-2008, 12:16 AM   #11 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Actually as I understand it as far as the 911 emergency calls, you can make that from any phone (cell or land line) even without service. Feel free to correct me if I'm wrong.
Offline  
Old 07-09-2008, 12:23 AM   #12 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Does anyone know about the punc.t-mobileuncs.com:14001 address under Wi-Fi Diagnostics? How do we (as Curve users), determine who is at fault? The ISP? The Service provider (T-mo), our phone? Our Router? It seems to me going through all the troubleshooting steps with T-mo that the router has all the correct settings.
So is either T-mobile not allowing registration from a certain ISP/IP or an ISP issue (maybe DNS server not resolving the punc.t-mobileuncs.com:14001 address). Again, as I understand it the problem in this thread is not a wi-fi connection issue but a UMA issue?
Offline  
Old 07-09-2008, 07:29 AM   #13 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8120
PIN: N/A
Carrier: TMobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Having same issue in Nashville w/ Comcast/T-Mobile
Offline  
Old 07-09-2008, 08:10 AM   #14 (permalink)
New Member
 
Join Date: Jul 2008
Location: Hotlanta
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by robjdj View Post
Yeah, Tmobile. I called back and they wanted me to go through the same steps. It looks like they didn't read the call notes. After explaining everything again, the rep said that she checked and saw no outage notices for AL or GA. And she didn't mention a problem with Bellsouth. She had me check all the router settings, which were all right. She didn't believe me that I hadn't changed anything and that it just wouldn't work. Don't you love it when an engineer calls a tech support line? She then said she was putting me on hold to check her other options, and then she hung up on me.

Jist is, I am supposed to go try from another location, like a coffee shop, and then call them back if it doesn't work. I'll post again tomorrow.
Ah, don't bother. Been there done that. I'm also having UMA problems, live in Atlanta, and have Bell South as my ISP. I have gone to Starbucks to test Hotspot but still no UMA. I have a TMO router. TMO thinks it's my phone and they are swapping it out. But, obviously from the number of complaints about UMA in GA, it's not my phone. But then, I can't expect any less from TMO. That's their solution to no solution.
Offline  
Old 07-09-2008, 08:45 AM   #15 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy

Since you cannot login in other hotspots (ie Starbucks), my question is do you connect to the Wi-Fi at all and just not get the UMA connection? I can get WI-Fi but no UMA ( I was able to get UMA at a subway). Also, my UMA connection at home was fine until yesterday afternoon.

My first experience with the BB8320 with UMA was that I would not connect with UMA because the Blackberry by default would choose the T-mobile network over Wi-Fi. Once I chose Wi-Fi preferred, I was able to connect with no problems. As I pulled into my garage my phone would automatically pick it up.

Now, it picks up my Wi-Fi but no UMA. Very frustrating!
Offline  
Old 07-09-2008, 09:32 AM   #16 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8120
PIN: N/A
Carrier: TMobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by isaacmar View Post
Since you cannot login in other hotspots (ie Starbucks), my question is do you connect to the Wi-Fi at all and just not get the UMA connection? I can get WI-Fi but no UMA ( I was able to get UMA at a subway). Also, my UMA connection at home was fine until yesterday afternoon.

My first experience with the BB8320 with UMA was that I would not connect with UMA because the Blackberry by default would choose the T-mobile network over Wi-Fi. Once I chose Wi-Fi preferred, I was able to connect with no problems. As I pulled into my garage my phone would automatically pick it up.

Now, it picks up my Wi-Fi but no UMA. Very frustrating!
Same as mine. WiFi but no UMA. Started yesterday afternoon.
Offline  
Old 07-09-2008, 10:07 AM   #17 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Model: 8900
Carrier: T-Mobile
Posts: 103
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My problem persists, too. They are sending out a new phone, but I don't think the phone is the problem. However, it is a solution that, once tried, will prove one way or the other if it is a viable solution. I also use my BB as my home phone and the only other phone available is my hubby's Wi-Fi Samsung, which they also don't want me to use to call them.

I have received great customer service thus far from Tmo so no complaints there. I just wish this problem would get resolved.
Offline  
Old 07-09-2008, 11:05 AM   #18 (permalink)
Thumbs Must Hurt
 
blue0745's Avatar
 
Join Date: Nov 2007
Location: Atlanta, GA
Model: 9700
OS: 6.0.0.448
PIN: N/A
Carrier: T-Mobile
Posts: 61
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just adding to the list. Live in Atlanta. Charter is my ISP and I too have been having problems since yesterday.
Offline  
Old 07-09-2008, 06:15 PM   #19 (permalink)
New Member
 
Spinch's Avatar
 
Join Date: Jul 2008
Location: Alpharetta, GA
Model: 8120
PIN: N/A
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Mark me down as another in that area, even if I'm a Pearl user crashing the Big Kid's party. :P I'm in sunny (he says with a smirk) Alpharetta, Georgia and get WiFi fine but no UMA. I spent three hours in the middle of the night last night dealing with T-Mobile Blackberry Support and went as far as firmware flashing my phone, but no luck at home.

I've got no issues on my work's T-1 (which is NOT Comcast, Charter, or BellSouth...). Gonna check at my girlfriend's house (who's 20-ish miles away) tonight to see if the problem's going on in Snellville, too.

Last edited by Spinch : 07-09-2008 at 06:19 PM.
Offline  
Old 07-09-2008, 06:50 PM   #20 (permalink)
Talking BlackBerry Encyclopedia
 
dhollins's Avatar
 
Join Date: Nov 2007
Location: Mississippi
Model: 9700
OS: 5.0.0.330
PIN: N/A
Carrier: T-Mobile
Posts: 260
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wifi but no UMA for me since yesterday here in Jackson, MS.
__________________
The BEST place to start IS.....
http://www.blackberryforums.com/search.php

FOLLOW ME ON TWITTER
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.