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Old 07-09-2008, 11:38 AM   #1 (permalink)
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I have a BB 8320 Curve and running the latest version of the BES server (4.1.5.26). I am trying to view subfolders but almost all of them have nothing in it. I don't have a large mailbox and I didn't select the "sent items" because I have a lot in there either. I have activated the phone just fine and prior to activation I set the folders I wanted to have redirected right from the BES before I activated it. I also made sure that the handheld also showed the folders I set from the BES and they were set correctly. I have wiped the handheld a few times and deleted and re-added my account to the BES and it's still not showing everything. I see maybe a couple messages in subfolders but I do see all in my main inbox. I have tried the syncronization with the desktop manager also and all folders there were setup the same way I set them in the BES. Is this a setting I am missing somewhere?
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Old 07-09-2008, 12:46 PM   #2 (permalink)
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Hi,
Do you guy's use any type of email archiving solution? if so it is probably likely that after the mail item has been archived (say after 60 days) it will not be possible to view it anymore via your Blackberry.
I know that is the case in my environment. That would also explain why you can see some items (pre 60 days for example) and not others.
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Old 07-09-2008, 01:04 PM   #3 (permalink)
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We do but I don't have that enabled on my mailbox and actually I can only see 2 items in one subfolder and every other one I have checked is empty.
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Old 07-09-2008, 03:05 PM   #4 (permalink)
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the subfolders, are they within outlook or are they a .pst?
Also, the rules that you have set up on outlook, are they client based rules or are they server based rules.

To the best of my knowledge, if your subfolders are .pst, they will be outside of the exchange so rules won't apply and would need to do a manual sync (make sure DM sync options are set up appropriately). I do notice that for my .pst manual sync emails, i do know that some of them don't always move the way that i want.

Also, if your rules are client based, all of that interaction happens after it leaves the server so those rules don't apply without manual sync.
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Old 07-09-2008, 05:21 PM   #5 (permalink)
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I don't have any rules setup on my outlook at all and no they are not messages on a PST file as they are all on the exchange itself. I have a windows mobile device and that can see all messages in all of the subfolders.
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Old 07-11-2008, 09:12 PM   #6 (permalink)
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I take it that it is not possible to get all e-mails in the subfolders on a blackberry. So it a windows mobile device a better option since it does pull down all e-mails in all subfolders?
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Old 07-12-2008, 06:55 AM   #7 (permalink)
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Check the folder redirection again after activation? You should also remember that the BB will only show the new messages which arrive after the Enterprise Activation and Enabling of Folder Redirection.
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Old 07-12-2008, 10:16 AM   #8 (permalink)
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Wirelessly posted

I am on a BES and have about 65 sub-folders. Every single one shows up on my blackberry, and I can read every message as well.

I can't tell you how to troubleshoot your problem, but I can confirm it should work, or at least that mine does.

Good luck fixing the problem.
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Old 07-13-2008, 02:50 AM   #9 (permalink)
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Quote:
Originally Posted by scorpius View Post
Check the folder redirection again after activation? You should also remember that the BB will only show the new messages which arrive after the Enterprise Activation and Enabling of Folder Redirection.
I can see all subfolders but they only show messages after I activated the phone. So it looks like you are correct but is there anyway to get all e-mails prior to activation? Can I export my e-mails via Ex-Merge and the import them back into my mailbox after activation? I know there will be users wanting to access all of their e-mails prior to when their device is activated and I also want to be able to see and have access to them. I know they are all used to having access to them because they were all on WM devices and we are in the process of getting some blackberry units in and I know this part will be an issue for a lot of us.
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Old 07-13-2008, 08:51 PM   #10 (permalink)
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Since you mentioned EX-Merge, I can safely assume you have Exchange.

The BES server acts upon Mapi events. Never tried it, but if importing via Ex-Merge or a PST file creates Mapi events you could try.

There are a few things you should keep in mind:
What is the setting for Keep Messages? After it has expired, the xxx8220;oldxxx8221; messages will be removed from the BB. Even if you set it to forever. Whenever the BB runs out of memory, it will start deleting the oldest messages automatically.
What type of user will be using the BB? Are they spending there time more outside or inside the office? Because inside the office they have their outlook.
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Old 07-13-2008, 10:15 PM   #11 (permalink)
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Quote:
Originally Posted by scorpius View Post
Since you mentioned EX-Merge, I can safely assume you have Exchange.

The BES server acts upon Mapi events. Never tried it, but if importing via Ex-Merge or a PST file creates Mapi events you could try.

There are a few things you should keep in mind:
What is the setting for Keep Messages? After it has expired, the “old” messages will be removed from the BB. Even if you set it to forever. Whenever the BB runs out of memory, it will start deleting the oldest messages automatically.
What type of user will be using the BB? Are they spending there time more outside or inside the office? Because inside the office they have their outlook.
We will have users that split their time from the office and road. It would be a nice experiment to try so I may give it a shot someday just to test it out. I just wish RIM would change it to where if the phone runs low on memory it can use a storage card. There will be some users who won't find this a big deal at all but then there will be some that do. I am one of them but my mailbox is under 100 MB but I would still like to refer back to old messages if I need to. If I do test that then I'll post my results unless someone else has tried the Ex-Merge thing. I have not decided if I want to get a BB to keep or stick with my WM device. I have a feeling I may get stuck with one as I will be supporting these internally.
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Old 07-14-2008, 10:13 AM   #12 (permalink)
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Quote:
Originally Posted by GrandMstrBud View Post
I can see all subfolders but they only show messages after I activated the phone.
That's how the BB works. It does not sync email. It pushes and reconciles. One of the key differences between sync and push-reconcile is that you won't get older email with the latter.
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Old 07-14-2008, 11:38 AM   #13 (permalink)
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Yep Takeshi is right. That is how it works. With BES 4.1.5 and 4.5 you will be able to remotely search you mailbox. But I do not think that will be enough for you.
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Old 07-21-2008, 02:02 AM   #14 (permalink)
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That's a shame, I wish RIM would change this so users could see all their e-mails if they set it to. Right now I think you only see e-mail up to so many days correct? Even when you open an e-mail you have to download the e-mail and/or attachment so I don't see why they can't make all e-mails available because it wouldn't fill up the phone since youxxx8217;re only really seeing the e-mail subject until you open it. This is the turning point for me but I think Ixxx8217;ll be stuck with one anyway but at least Ixxx8217;m not paying for it.
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