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Old 07-15-2008, 03:04 AM   #1 (permalink)
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Default BES Assignning device

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Hi,

I have an Exchange 2003 Email system in my enteprise . Also BES 4.1 installed with email server .

Everything is fine and all user activation/assiging device process done smoothly and sucessfully but i recieved an Error with one user id

Error is :
An Occured while assigning the device to the user

The user is not yet known to the Blackberry Agent.
It can take several minutes for a newly added user to be fully
initialized by the several before they can be provisioned. (16)


I waited for one hour ,Also I checked user id after deleting and again add to the list but same result even i Restart BES Server .

Please help
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Old 07-15-2008, 05:17 AM   #2 (permalink)
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is it one users account or that handset?

try assigning that to a different user withthat handset and see if it works
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Old 07-15-2008, 06:45 AM   #3 (permalink)
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Thanks for reply but i already checked from all option ,I change my device and but same error occured ,also i changed user id but on the same GSM SIM error again occured .
I have also contacted to my carrier for checking SIM status but issue not resolved
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Old 07-15-2008, 07:40 AM   #4 (permalink)
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dude,
You didnt say you had a SIM Error, in your first post!

If SIM error, try taking out sim and reseating it.

If that doesnt work then ask carrier for new sim as the sim maybe faulty!

If that doesnt work after SIM swapped out then you have a baked Blackberry!
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Old 07-22-2008, 02:15 AM   #5 (permalink)
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Thanks for advise, one thing that I forgot that we have multiple mailbox store servers
initially we have only one mailbox store server but we have two server due to requirement and that particular id is created on second mailbox store server.
I also Check form Event viewer that error occured during initilliazng user to the BES server.
Please advise ..
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