07-15-2008, 01:14 PM
Knows Where the Search Button Is
Join Date: May 2008
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Even though this is an upgrade, I'd double check and make sure the user's data plan still includes BES and not just BIS. If they renewed the user's contract, they might have only renewed it with BIS instead of BES or changed something else on the data plan. I had that happen a few months back, and literally spent hours trying to figure it out.