Originally Posted by harddude5
It amazes me that TMO's so-called "Blackberry tech reps" don't know this basic fact, but I had two of them this morning insist I would indeed be charged as text messages would be inasmuch as I have no text messaging plan. I wonder if TMO techs ever bother reading these threads. They might benefit.
Probably a newbie class that was on their first day on the phones. You can only learn so much in class before you have to go out and learn how things are really done.
I spent a year doing tech support for T-Mobile and up to my last day on the phones I was *still* learning things about the BB that I had never known or heard of before.
Combine that with the large turnover that comes with call centers. But, the resources are available so if the CSR you got on the phone answered incorrectly chances are they were relying on old knowledge and not searching like they should have been. Or maybe that resource was down (it happens... at the worst times).