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Old 08-05-2008, 09:26 PM   #1 (permalink)
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Default Help: uncaught exception

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I have 8310 with OS 4.2, AT&T service and BES. It runs fine for several months.

I installed Desktop Manager 4.5 on a laptop to use it as a mass storage drive. After that, it runs into an application error and needs to reset. Then I got the following errors:

uncaught exception: java.lang.NullPointerException

uncaught exception: applicationregistry.waitfor (reference number) timeout

There is no email on the device. The phone does not ring either!

The desktop software can no longer recognize the device for sync.

What went wrong and how can I get things back in order?

Thanks!
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Old 08-05-2008, 10:52 PM   #2 (permalink)
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Start with a powered-on battery-pull reboot.
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Old 08-06-2008, 12:03 AM   #3 (permalink)
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This happened to me a few weeks ago... couldnt solve the problem so i just did a wipe. Are you using any 3rd party themes?
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Old 08-06-2008, 12:10 AM   #4 (permalink)
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Heres my thread... it didnt help me much.

Help!
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Old 08-06-2008, 12:15 AM   #5 (permalink)
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Your thread title there was "Help!". You might try to be a bit more intriguing in your title choice next time.
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Old 08-06-2008, 12:16 AM   #6 (permalink)
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Hahaha well I was pretty desperate as I couldnt do much without Messaging or Email... lol
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Old 08-06-2008, 10:38 AM   #7 (permalink)
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No 3rd party software or theme. BB theme. Pulled the battery many times. Interesting, browser and internet is fine. I get indicator that I have email but can't read them. Phone is not ringing.

Last edited by cheerful : 08-06-2008 at 10:48 AM.
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Old 08-06-2008, 11:09 AM   #8 (permalink)
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Wirelessly posted (8310 Curve)

Can you resend service books for starters
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Old 08-06-2008, 11:19 AM   #9 (permalink)
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How do i resend service books? And which one?
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Old 08-06-2008, 11:33 AM   #10 (permalink)
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Wirelessly posted (8310 Curve)

Ok 2 ways if you are able to go to e-mail setup on your BB and log in to your service provider. Then at the bottom there is a link to re send service books

The other way is on the computer. Same deal go to the service provider site. Log in with your user name and PW.
Find the link to re send service books.
Now I would also see if you need to repair the manager you use. Look at add remove programs and if you use XP then press the remove. It will come up to either add-remove or repair.
Try repair first and see if it helps. Roxio is a PITA if you have it with the manager. Sometimes it gives problems
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Old 08-06-2008, 01:06 PM   #11 (permalink)
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Sorry I misread. Just did that on ATT website. How do I know if the service book is received?

Thanks!

Last edited by cheerful : 08-06-2008 at 01:12 PM.
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Old 08-06-2008, 01:34 PM   #12 (permalink)
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Wirelessly posted (8310 Curve)

You should get a reply on your phone e-mail saying your phone has been registered.
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Old 08-06-2008, 01:41 PM   #13 (permalink)
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I ran into similar problems with errors like that... pulls did nothing for me.

I upgraded to new OS .. haven't looked back since
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Old 08-06-2008, 01:48 PM   #14 (permalink)
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Wirelessly posted (8310 Curve)

I agree about going to 4.5.0.52 or 69. Still I would do it from a clean wiped BB with a re install of the Manager.
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Old 08-06-2008, 02:02 PM   #15 (permalink)
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No email received. Reboot, same problem.
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Old 08-06-2008, 02:16 PM   #16 (permalink)
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BB has not released 4.5 for my language so I have been waiting...
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