Ok 2 ways if you are able to go to e-mail setup on your BB and log in to your service provider. Then at the bottom there is a link to re send service books
The other way is on the computer. Same deal go to the service provider site. Log in with your user name and PW.
Find the link to re send service books.
Now I would also see if you need to repair the manager you use. Look at add remove programs and if you use XP then press the remove. It will come up to either add-remove or repair.
Try repair first and see if it helps. Roxio is a PITA if you have it with the manager. Sometimes it gives problems
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