BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-07-2008, 09:28 PM   #1 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8330
PIN: N/A
Carrier: AT&T
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop Manager Issues

Please Login to Remove!

I'm having problems with the media manager in my desktop manager. I'm using version 4.5.0.15. When I click on the media manager, the roxio for blackberry splash screen comes up and then I get:

A Microsoft Visual C++ Runtime Library popup box that says:

Runtime Error!

Program: C\program file\roxio\media manager 9\mediamanager9.exe

This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I even tried to uninstall/install the 4.3 version and still get the same error message.

Therefore, I don't think the 66 version will help since I'm getting the error message in both the 4.3 and 4.5.

Any advice would be appreciated.
Offline  
Old 08-07-2008, 09:52 PM   #2 (permalink)
New Member
 
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (Curve)

I say your lucky to just get desktop manager to detect your BB. I'm going on 2 weeks now and numerous calls to tech support and resolution in sight :(
Offline  
Old 08-07-2008, 11:39 PM   #3 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8330
PIN: N/A
Carrier: AT&T
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rberry88 View Post
Wirelessly posted (Curve)

I say your lucky to just get desktop manager to detect your BB. I'm going on 2 weeks now and numerous calls to tech support and resolution in sight :(
I know what you mean regarding tech support. I stopped calling the Verizon tech support because they didn't know anything.
Offline  
Old 08-08-2008, 05:40 PM   #4 (permalink)
Knows Where the Search Button Is
 
mxcnvida's Avatar
 
Join Date: Aug 2008
Location: On my Red Curve!!!
Model: 8310
OS: 4.5.0.55
PIN: ...head!
Carrier: AT&T
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Using AT&T here...no issues with the most updated version of DM
Offline  
Old 08-08-2008, 06:45 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2007
Location: New Mexico
Model: 8320
OS: 4.5.0.55
Carrier: T-Mobile
Posts: 1,461
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Chances are something is wrong with your Windows installation so you would probably get better support in a Windows forums versus a Blackberry one.

Have you tried downloading and installing the version of Desktop Manager without the Roxio media manager?

Dave
Offline  
Old 08-08-2008, 07:08 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Bolton Ontario
Model: 8310
PIN: N/A
Carrier: Rogers
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I know what you mean. sgtcasey has a good suggestion regarding it being a windows problem, but I've started over with a whole new hard drive and windows installation and my Media Manager problem has persisted as you've described. I've repeatedly had to reinstall the desktop manager with Roxio to get it back on track. I've also searched all sorts of forums and have yet to see a suitable solution to this problem that I believe Roxio should address. It's tough because when the program works, I've found nothing comparable to import music and playlists better.
Offline  
Old 08-09-2008, 11:01 PM   #7 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8330
PIN: N/A
Carrier: AT&T
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by sgtcasey View Post
Chances are something is wrong with your Windows installation so you would probably get better support in a Windows forums versus a Blackberry one.

Have you tried downloading and installing the version of Desktop Manager without the Roxio media manager?

Dave
I can use everything in desktop manager except the media manager.
Offline  
Old 08-09-2008, 11:56 PM   #8 (permalink)
New Member
 
altitude604's Avatar
 
Join Date: Jul 2008
Location: Iqaluit, Nunavut, Canada
Model: 8703e
OS: 4.2.1.110
PIN: 3015F8E5
Carrier: Bell Mobility
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've just installed Desktop Manager w/ the Media Manager and the DM just flashes and disappears when I try to run it. :(

Before I had the newer version of it without the Media Manager and it wouldn't detect my bb at all.

This is getting kind of frustrating!
Offline  
Old 08-10-2008, 02:12 AM   #9 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z30
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,169
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

Golfergirl, check your PC and see if you have .NET Framework installed. Go to the Add\Remove applet in Control Panel. It occured to me that Roxio might require .NET Framework.

If you don't have it, you can download it from Microsoft here:

Download details: .NET Framework Version 1.1 Redistributable Package

And be sure you have all the latest Windows updates.

Also, do you have any other Roxio programs installed on the PC?
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Old 08-13-2008, 07:43 AM   #10 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Daphne, that worked for me, and I'm very grateful to you for the steer; thanks.
Offline  
Old 08-16-2008, 11:36 PM   #11 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z30
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,169
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

I just saw your reply. I'm glad to hear it worked.
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.