Originally Posted by cheerful
The error message when change device is:
"The information you provided can not be verified."
I never received message about the service book
So you are saying that when using the change device option on your BIS and inserting your PIN and IMEI, you are getting this error message?
Something is wrong. I have done this many times and it either comes back and say that the change was sucessful or failed.
You need to call you carrier and ask for Blackberry support.