BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-16-2008, 10:43 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How to replace 8330 Curve headphone jack?

Please Login to Remove!

Hi, in my other thread I detailed how my headphone jack suddenly stopped working and headphones no longer play any sound through them when plugged in. So I concluded that the headphone jack or its connections got damaged (God knows how; it must be pretty damn fragile to be broken from absolutely nothing at all).
So not having a warranty for my phone (Verizon will only fix parts if you bought a separate phone warranty from them at time of purchase correct?), I bought a replacement jack from CNN (BlackBerry Curve 8300/8310/8320 OEM headphone jack- HTC, BenQ-Siemens, Acer, LG, Sony, Microsoft, Nokia, Apple, Panasonic, SonyErics) for 8300/10/20 (I would guess also for 8330...I hope). Now after searching the forums and YouTube, I cannot seem to find a write-up for how to replace the jack. I can easily disassemble the phone but have never gone as far as taking the screen out or further because I haven't had the need to; so I haven't gotten a good look at the jack area yet.
What does it take to do a replacement? Just switching some connectors? Soldering? Is there a write-up/video anywhere that someone can link me to? Any info on this whole process would be appreciated.
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258
Offline  
Old 08-17-2008, 12:25 AM   #2 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8320
PIN: N/A
Carrier: AT&T
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

From looking at the image on the cnn.cn site, it looks like you'll be needing to desolder at least 5 contact points, then solder the new one in at the same 5 points.

Simply touching a soldering iron to the old jack's contacs MAY fix your problem, though. It could very well be that one or more of the joints has cracked free, thus rendering it inoperable.
Offline  
Old 08-17-2008, 11:20 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hmm, I see, that's what I will try first. Thanks
I wonder what to look for besides disconnected contacts since I don't know why the jack stopped working.

Anyone else with any info on this?
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258
Offline  
Old 08-17-2008, 01:20 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2007
Model: 9550
OS: 5.0.0.713
Carrier: VZW
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

As an fyi, my 11-month-and-2-week-old Verizon 8830 headphone jack stopped working, and Verizon covered it under the 1 year warranty. It was a 5 minute call to their customer service number and painless. They shipped me a replacement 8830 overnight.
If you're still under the 1 year warranty period it's worth a shot to give them a call. Good luck.
Offline  
Old 08-17-2008, 01:48 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by sswyden View Post
As an fyi, my 11-month-and-2-week-old Verizon 8830 headphone jack stopped working, and Verizon covered it under the 1 year warranty. It was a 5 minute call to their customer service number and painless. They shipped me a replacement 8830 overnight.
If you're still under the 1 year warranty period it's worth a shot to give them a call. Good luck.
Is that a 1 year warranty that I would've had to purchase separately when I bought the phone? Or is that a generic warranty covering all BBs gotten from VZW? I basically bought the Curve at retail price keeping my existing plan (and adding a BB plan) only 2 or so months ago.
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258
Offline  
Old 08-17-2008, 01:50 PM   #6 (permalink)
No longer Registered.
 
Join Date: Jan 2007
Model: 8900
OS: 4.6.1.199
Carrier: None
Posts: 2,622
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

no its a 1 year manufacturing warranty... meaning if you kept your receipt from when you bought it, bring it back to the store and they will replace it for you under that warranty
Offline  
Old 08-17-2008, 01:53 PM   #7 (permalink)
iPhone Mod!
 
zerog46's Avatar
 
Join Date: May 2007
Location: In a House
Model: 9650
Carrier: VZW Bold
Posts: 6,752
Post Thanks: 17
Thanked 6 Times in 6 Posts
Default

I you purchased it from a Verizon owned store you don't even need the receipt.
__________________
Life is not holding a good hand. Life is playing a poor hand well.
Offline  
Old 08-17-2008, 02:33 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

...deleted...
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258

Last edited by just4747 : 08-17-2008 at 04:10 PM.
Offline  
Old 08-17-2008, 02:35 PM   #9 (permalink)
iPhone Mod!
 
zerog46's Avatar
 
Join Date: May 2007
Location: In a House
Model: 9650
Carrier: VZW Bold
Posts: 6,752
Post Thanks: 17
Thanked 6 Times in 6 Posts
Default

I would call C.S first, they are usually easier to work with, they can note your account and you should be able to go to a store, Verizon Store, and get a new one right away. 1-800-922-0204
__________________
Life is not holding a good hand. Life is playing a poor hand well.
Offline  
Old 08-17-2008, 02:43 PM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

...deleted...
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258

Last edited by just4747 : 08-17-2008 at 04:10 PM.
Offline  
Old 08-17-2008, 02:48 PM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So u called the company (not the actual store u got it from) and they just looked up your acct and took your word that it was broken and sent you a new phone overnight without u even having to send the original one in? How does that work? If I just brought the phone and receipt/box to any verizon store what will they do? Test the phone and then give me a brand new one right there? Do they take my original phone back??Please, more details...thanks!!
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258
Offline  
Old 08-17-2008, 02:49 PM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2007
Model: 9550
OS: 5.0.0.713
Carrier: VZW
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

All I did was call the Cus Svc number listed above. No receipt necessary, no need to go into a store. They'll look up your record and date of purchase. If it's still under warranty, they'll ship you either a new one or a refurbished one most likely. They'll provide all the instructions and return packaging for you to return your broken one back to them. I think they give you 10 days to return it.

Also... don't worry about if they give you a refurb'd one vs. a new one. My replacement was refurbed and it looked like new. It was in better shape than the one I returned to them!
Offline  
Old 08-17-2008, 02:51 PM   #13 (permalink)
iPhone Mod!
 
zerog46's Avatar
 
Join Date: May 2007
Location: In a House
Model: 9650
Carrier: VZW Bold
Posts: 6,752
Post Thanks: 17
Thanked 6 Times in 6 Posts
Default

Yup they should not give you a problem as long as it's not abuse, any Verizon owned store. There is a chnace they won't have one in the store but it usually only takes about 2 business days to get Fed Exed out.
__________________
Life is not holding a good hand. Life is playing a poor hand well.
Offline  
Old 08-17-2008, 04:11 PM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hmm well I'd rather get one in person at the store and not a refurbished one. Do you have any say in this when the time comes? If you get the in-store new one, do they take the old phone back and do you need to have the box and accessories with you too?
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258
Offline  
Old 08-17-2008, 05:32 PM   #15 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

You probably won't be able to get a new at a store... they normally do the replacements via mail.
Offline  
Old 08-17-2008, 07:29 PM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

okay called the number, the guy was quick and helpful and he's gonna have a refurb'ed one sent to me by wednesday at the latest with a return box for the old one. He said I'll be keeping the battery, the battery cover, and box/accessories and sending back the rest of the phone. Sounds good, but I just hope the refurb'ed phone isn't damaged or scratched in any way and that nothing goes wrong with it software-wise. Also, since it is not going to be in a Curve box, I hope nothing happens to it in shipping. It's definitely nerve-racking but hopefully it will go fine. Anymore encouraging words from anyone else who had to get a refurb?
Should I downgrade my phone back to 4.3 and erase anything else? Obviously I'll make a backup of everything and take my screen protector off, battery out, battery cover off, and memory card out.
Also, will any small signs of me having opened the phone before matter at all when sending it back? Like a missing screw, small marks in the case, etc...nothing major at all though.
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258

Last edited by just4747 : 08-17-2008 at 07:41 PM.
Offline  
Old 08-17-2008, 07:39 PM   #17 (permalink)
BlackBerry Extraordinaire
 
holden's Avatar
 
Join Date: May 2007
Location: Florida Sunshine
Model: 9700
OS: 5.0.0.296
PIN: TOFJAGER
Carrier: Cingular-AT&T-Verizon-Nextel
Posts: 1,046
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Bb Repair Shop - Texas

If it is out of warranty, BB repair shop in Texas can fix it.... down to the component level... (and quick turnaround)
__________________
hmeister...
nettech

Last edited by holden : 08-17-2008 at 07:41 PM.
Offline  
Old 08-18-2008, 01:01 PM   #18 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9530
OS: 4.7.0.86
PIN: N/A
Carrier: VZW
Posts: 256
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

anyone else?

Quote:
Originally Posted by just4747 View Post
okay called the number, the guy was quick and helpful and he's gonna have a refurb'ed one sent to me by wednesday at the latest with a return box for the old one. He said I'll be keeping the battery, the battery cover, and box/accessories and sending back the rest of the phone. Sounds good, but I just hope the refurb'ed phone isn't damaged or scratched in any way and that nothing goes wrong with it software-wise. Also, since it is not going to be in a Curve box, I hope nothing happens to it in shipping. It's definitely nerve-racking but hopefully it will go fine. Anymore encouraging words from anyone else who had to get a refurb?
Should I downgrade my phone back to 4.3 and erase anything else? Obviously I'll make a backup of everything and take my screen protector off, battery out, battery cover off, and memory card out.
Also, will any small signs of me having opened the phone before matter at all when sending it back? Like a missing screw, small marks in the case, etc...nothing major at all though.
__________________
My awesome edited wallpapers: http://www.blackberryforums.com/medi...tml#post969258
Offline  
Old 08-18-2008, 05:59 PM   #19 (permalink)
BlackBerry Extraordinaire
 
holden's Avatar
 
Join Date: May 2007
Location: Florida Sunshine
Model: 9700
OS: 5.0.0.296
PIN: TOFJAGER
Carrier: Cingular-AT&T-Verizon-Nextel
Posts: 1,046
Post Thanks: 0
Thanked 0 Times in 0 Posts
Smile Don't get nervous

Quote:
Originally Posted by just4747 View Post
anyone else?
I get them all the time at work and they are fine. I have not had an out of box failure on any one refurb yet. In fact, I have had out of box failures on first run units that are shipped brand new. (8700's) The 8310 refurb should be fine...
Glad you are covered under warranty...

H.
__________________
hmeister...
nettech
Offline  
Old 08-18-2008, 06:49 PM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: At&t
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got my 8310 thru att and it was a refurb, when i got it you couldnt tell... it looks, feels, reacts and even smells, like new.

i wouldnt worry too much, hey at least the phone will work!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.