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Old 08-17-2008, 04:23 PM   #1 (permalink)
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i have to return a curve to At & t as a result of a warranty swap- how can I delete all of the data?? Thanks
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Old 08-17-2008, 05:28 PM   #2 (permalink)
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How to wipe ALL personal data from a BlackBerry device? - BlackBerryFAQ

I would recommend doing a backup, first, in Desktop Manager. Then when you get the new device, you can restore all the data back to the new one.
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Old 08-17-2008, 05:56 PM   #3 (permalink)
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Thanks- how can I delete the data after I back it up?
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Old 08-17-2008, 06:08 PM   #4 (permalink)
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You can manually wipe the device by entering the password incorrectly x times (usually 10 times) or via the Options/Security menu - there should be an option to Wipe Handheld.

Another way to wipe the device is to use the desktop manager, input the password incorrectly x times to force a 507 error and then re-load the software. Make sure you have an up-to-date copy of the device software first though.
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Old 08-17-2008, 06:15 PM   #5 (permalink)
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Why enter a password wrong 10x when there is an option to wipe it right in the menu?
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Old 08-17-2008, 06:26 PM   #6 (permalink)
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Quote:
Originally Posted by Crimesy View Post
You can manually wipe the device by entering the password incorrectly x times (usually 10 times) or via the Options/Security menu - there should be an option to Wipe Handheld.

Another way to wipe the device is to use the desktop manager, input the password incorrectly x times to force a 507 error and then re-load the software. Make sure you have an up-to-date copy of the device software first though.
This seems like a bit of a long way around. As JS said there is a wipe handheld feature built into the device.
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Old 08-18-2008, 09:05 PM   #7 (permalink)
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Where in the menu is the option to delete all data?? Thanks
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Old 08-18-2008, 09:08 PM   #8 (permalink)
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Detailed instructions are in the link in JS's post above. The second post in the thread.
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