Originally Posted by imagine1957
Turns out there is a known conflict between the Device Software and Windows Vista. When you install your version of the Device Software (to work with the Desktop Manager), the USB port is no longer recognized by Desktop Manager (or VZ Access Manager if you use Verizon.)
No current known fix. Spent over 2 hours on the phone with Verizon and found this out via internet.
For those who want to read more:
Yahoo answers has a list of possible solutions
Obviously the VZW CSR you spoke with knows diddly squat, and told you a bunch of BS.
Your issue would be likely fixed by now if you follow the informaton in that FAQ link.