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Old 08-19-2008, 10:15 AM   #1 (permalink)
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Default I setup email accts. on 8330 and messages are not showing up through desktop access

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I setup my AOL email accounts, on my Blackberry 8330, through the Setup Wizard. Now, when I access my AOL accounts through a desktop computer, I cannot see any messages recieved after setting up the accounts on my BB. Any help will be appreciated. THANKS!
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Old 08-19-2008, 10:30 AM   #2 (permalink)
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Check your settings for the email account on your BB. You need to 'check' the box that says 'keep a copy on the server'.
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Old 08-19-2008, 10:33 AM   #3 (permalink)
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Originally Posted by mckinneycm View Post
Check your settings for the email account on your BB. You need to 'check' the box that says 'keep a copy on the server'.
I do not see that box in my email options (general, email settings, email reconciliation).
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Old 08-19-2008, 10:47 AM   #4 (permalink)
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On the AOL account not the blackberry
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Old 08-19-2008, 07:47 PM   #5 (permalink)
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On the AOL account not the blackberry
I signed onto my AOL when I got home and went to settings but I still can not find the 'keep a copy on the server' checkbox.
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Old 08-20-2008, 09:46 AM   #6 (permalink)
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I think you people are misunderstanding. Checking leave mail on the server helps if the BB isn't getting email. It won't affect the desktop/AOL client/webmail/etc. AFAIK BIS doesn't delete mail off the mail server but I'm not familiar with AOL at all.
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Old 08-20-2008, 09:55 AM   #7 (permalink)
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I think you people are misunderstanding. Checking leave mail on the server helps if the BB isn't getting email. It won't affect the desktop/AOL client/webmail/etc. AFAIK BIS doesn't delete mail off the mail server but I'm not familiar with AOL at all.
That's not ture. If it is not checked, then the BB will pull the messages off of your mail server and they will no longer be there. If it is checked, it will just copy the messages from your mail server and leave the originals there.
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Old 08-20-2008, 01:15 PM   #8 (permalink)
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That's not ture. If it is not checked, then the BB will pull the messages off of your mail server and they will no longer be there. If it is checked, it will just copy the messages from your mail server and leave the originals there.
Do you know where I can access that setting? I just accessed my AOL account through the web. Do I need to access it through the AOL application? Thanks for the help so far.
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Old 08-20-2008, 01:30 PM   #9 (permalink)
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Quote:
Originally Posted by mckinneycm View Post
That's not ture. If it is not checked, then the BB will pull the messages off of your mail server and they will no longer be there. If it is checked, it will just copy the messages from your mail server and leave the originals there.
I believe the setting you're referring to is on Outlook, and other PC based clients. This is not a setting that's on the BB.

And FYI - the BB does not "pull" email from anywhere. The email is retrieved from the AOL servers via the RIM/carrier BIS servers, and forwarded to the BB.

OP> If you retrieve your AOL email using a client, rather than web access, then this may be of concern to you. If you use only the web interface I don't believe this setting is going to come into play for you.
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Old 08-20-2008, 02:17 PM   #10 (permalink)
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Originally Posted by CO_BBTechie View Post
I believe the setting you're referring to is on Outlook, and other PC based clients. This is not a setting that's on the BB.

And FYI - the BB does not "pull" email from anywhere. The email is retrieved from the AOL servers via the RIM/carrier BIS servers, and forwarded to the BB.

OP> If you retrieve your AOL email using a client, rather than web access, then this may be of concern to you. If you use only the web interface I don't believe this setting is going to come into play for you.
I was talking about the PC client when I mentioned that.

And, you don't need to get that technical. By "BB pulling", I meant that as an entire RIM process.

And, yes they will be concerned with this setting, even if they are using a web interface. I access my email from a web interface and this setting is clearly in the options.
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Old 08-20-2008, 07:46 PM   #11 (permalink)
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Quote:
Originally Posted by mckinneycm View Post
I access my email from a web interface and this setting is clearly in the options.
Can you please direct me to were I can change this setting? Here is what I see when access AOL from a web browser and I click on settings (link in the top right corner):





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Old 08-22-2008, 10:50 AM   #12 (permalink)
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Bumping this ^ before I call AOL tech support.
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