09-04-2008, 09:04 AM
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I am the Blackberry admin at our firm and have recently been having the same issue with some of our Blackberrys. We have two BESes, one with 204 users in our main office and onw with 32 in another. About 3 weeks ago we had about 10 Blackberrys (one 7250, four 7130es, and 5 8830s) shut down for no apparent reason. I called Verizon on two of them (one 8830 and one 7130e) which they agreed to replace. As of today, they are still shutting down. I called Verizon back and they said that it's a BES issue since there are different models involved, which means it's not a device issue. I got a call today about another user who has a 7130e which shuts down at least 3 times a week. She says it seems to be when she is trying to switch between applications. The other two I mentioned have shut down during phone calls or just sitting idle.
I have sent log files to our third party troubleshooting group (Vox Mobile) and they are looking into it. Their initial response was that they don't know of any command that can be sent to a device to shut it down other than the kill command. Or possibly a policy change which prompts the user to reboot.
On a side note, one of our managers here siad that his wife has a cell phone that just restarted the other day.
I'll post any information I get from Vox or anything else I can dig up.