BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-21-2008, 11:34 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy No Evdo Or Internet Browser

Please Login to Remove!

ok my boyfriend recently bought a curve and we were unable to get evdo service on it so i called tech support for sprint and they told me it was a defective phone so i ordered another and while i was waiting for the new one to come in i put him on my old WE 8830 and it was still unable to get EVDO service so i know its either the network or his plan, so when his new phone came in suprise no EVDO signal just a small 1x still...so i called and was transferred and transferred until i decided to just call a number i have listed for blackberry tech support, and she had me try a self pin to pin message and that never went through so now my boyfriend wants to just give up on blackberries all together. i work for sprint and i have had a blackberrry for almost a year and a half now so i would know if it was me who was causing the error or not

please help
Offline  
Old 08-21-2008, 11:37 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Do you have the BlackBerry Data Plan?
Offline  
Old 08-21-2008, 11:48 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yea after the first curve and the WE 8830 didnt work i even switched him to unlimited everything to hope maybe it was the plan but that still didnt work
Offline  
Old 08-21-2008, 11:53 AM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

So you do have THE Blackberry Data Plan from Sprint?

Make sure the PIN on the BB is tied to the account at the Sprint BIS site.
Where can I log into my BIS account? - BlackBerryFAQ

Then pull the battery while powered on, and reboot the device.

If still nothing: How do I resend my service books? - BlackBerryFAQ
Offline  
Old 08-21-2008, 12:27 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes its already included with the simply everything or even on the employee pricing plan for family its included for 30 dollars. when i go to sprint.blackberry.com to try to activate it and it says that the information that i put was incorrect and i copied it directly off the phone and when i try to regist the HRT is never goes through
Offline  
Old 08-21-2008, 12:30 PM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

If I were you, I would call Sprint (or yourself?) and confirm that THE BB Data Plan is in FACT on the account. A CSR making a mistake, or the Data Plan dropping off the account is not unheard of.
Offline  
Old 08-21-2008, 02:39 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yea it does suck when you work fro them that even your plan cant be fixed
Offline  
Old 08-21-2008, 02:49 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2008
Model: 8310
PIN: N/A
Carrier: VERIZON
Posts: 37
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Haha i wish carrier representatives were more knowledgeable.
__________________
I use a BlackBerry Enterprise Server with The Message Center hosted BES service www.themessagecenter.com
Offline  
Old 08-21-2008, 03:19 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Model: 9630
OS: 4.7.1.40
PIN: N/A
Carrier: Verizon
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by diaznatalie2006 View Post
ok my boyfriend recently bought a curve and we were unable to get evdo service on it so i called tech support for sprint and they told me it was a defective phone so i ordered another and while i was waiting for the new one to come in i put him on my old WE 8830 and it was still unable to get EVDO service so i know its either the network or his plan, so when his new phone came in suprise no EVDO signal just a small 1x still...so i called and was transferred and transferred until i decided to just call a number i have listed for blackberry tech support, and she had me try a self pin to pin message and that never went through so now my boyfriend wants to just give up on blackberries all together. i work for sprint and i have had a blackberrry for almost a year and a half now so i would know if it was me who was causing the error or not

please help
I had this same problem with my previous 8830 WE and it kept bouncing between 1x, 1X EV then EVDO back to 1x. They did everything over the phone and eventually sent me a new one. The new one worked fine. I think its a problem with the 8830 WE. My curve works like a champ!
__________________
Mobile Commuting New Verizon Tour
Pin - 30CA2151
Offline  
Old 08-21-2008, 04:32 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

now hes on his second curve and it still doesnt work he still only gets 1x
Offline  
Old 08-21-2008, 04:41 PM   #11 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

diaznatalie, have you spoken with Sprint yet to see about the account provisioning?
Offline  
Old 08-21-2008, 05:00 PM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yea they said it should work that it is provisioned and also i thought i would throw in that the phone when i try to reprovision it will go to 1xevdo in small letters and then when i hit ok that it has provisioned succesfully it immediatley goes back down to 1x
Offline  
Old 08-21-2008, 05:13 PM   #13 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Two devices in a row, something is really odd here.

Look at Options > Advanced > Service Books.

Do you see any there for Browser (like two of them) and any for the email accounts with [cical] or [mime] next to it.
Offline  
Old 08-21-2008, 05:17 PM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

nothing in service books or hrt
Offline  
Old 08-21-2008, 05:22 PM   #15 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

The the device is not provisioned.

Go to Options > Advanced > HRT > Menu > Register.

Do you get any registration message in your email on the BB? Anything?

If not, Sprint has NOT set the account up correctly. I think we have been there already.
Offline  
Old 08-21-2008, 06:35 PM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

no message from sprint that says registration is complete or anything, yup im gonna have to call them
Offline  
Old 08-21-2008, 06:49 PM   #17 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Yep.
Offline  
Old 08-21-2008, 06:59 PM   #18 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: 8330
PIN: available upon request
Carrier: Sprint
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

its a sad day when the company you work for cant get something right even for their own employee
Offline  
Old 08-21-2008, 09:32 PM   #19 (permalink)
Talking BlackBerry Encyclopedia
 
pegb856's Avatar
 
Join Date: May 2007
Location: NE Indiana
Model: 8330
OS: 4.5.0.119
PIN: Head
Carrier: Sprint
Posts: 226
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have a curve from Sprint with the simply everything plan, however when they set it up I recall them stating that they had to go thru some extra steps with Simply Everything for using BB Data. I'm guessing someone missed a step in that process of his account, probably a missing code or something but it does have to be on their end. Be persistant, you'll evenually find someone that knows what they are doing.
__________________
As Always...

Happy Berrying!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.