|
 |
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
8310 OS upgrade help -
08-29-2008, 11:45 PM
New to the BB world...I have updated DM, and want to update OS to 4.5...downloaded both and deleted the vendor file. Not getting an OS upgrade prompt??? Help?! DM is 4.6, but OS remains 4.2
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-29-2008, 11:54 PM
Did you delete the vendor.xml file AFTER installing BOTH files? Deleting vendor.xml file is the LAST thing to do before plugging in the BB. Also, make sure you downloaded the right OS for the right device. Those are the two most common mistakes.
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:01 AM
I deleted them both...still no upgrade prompt. How do I know I did the correct OS download? DM 4.6 is English, OS was multi, 4.5 ... little frustrated
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 12:05 AM
The OS needs to be specifically for the 8310 (not 8300 or 8320, etc.)
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:06 AM
It was for the 8310, I give up
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:14 AM
Gotta be a BB geek here....thanks
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 12:14 AM
You give up too easily. Are you using XP or Vista? When you open Desktop manager, go to Help >About. Then open the Device Software Tab and tell me what's listed there.
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:23 AM
just frustrated, hours and hours never give up...running XP, Device software says4.5.0.55 (platform2.7.0.68)...what am I doing wrong? Did a search for the vendor file, been deleted...thnx!
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 12:25 AM
Does DM recognize the device? At the bottom does it show Deivce "Connected" and then your PIN?
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:27 AM
It does, I am able to do media updates....pin is showing and is connected
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 12:31 AM
Have you tried opening application loader? If so, then that just leaves the vendor.xml.
Go to c:\program files\common files\research in motion\apploader. Check for the vendor.xml file again. Delete it.
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:31 AM
Also, the OS on the 8310 is still 4.2...
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:35 AM
It is deleted, searched c: drive as well, not there. I deleted for the DM 4.6, and the OS. Only thing I can think is the DM 4.6 was English, but OS 4.5 was multi language. Does that matter?
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:41 AM
Went to app loader, only looks at applications, not OS. Still showing 4.2.2170 (platform 2.5.0.30) says no action required
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 12:42 AM
Try reinstalling the OS exe file again. When you're done delete the vendor.xml file again. Make sure the device is not plugged in when you install it.
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 12:53 AM
do i need to download again to reintall?
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 12:57 AM
No, just double click on the 4.5.0.55 install file again. If it asks, just do a repair.
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 01:53 AM
The software is on the PC it is just not upgrading device...is there a setting on the 8310 the is stopping the OS upgrade?
|
|
|
|
|
BBF Moderator
Posts: 31,758
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: 约翰克拉克
Carrier: TMobile
|
08-30-2008, 03:01 AM
Did you reinstall it like I suggested? There are no settings on the BB to stop the upgrade. If it's an 8310 OS and it's newer than what is on your BB currently then the only thing stopping it is the vendor.xml. There's nothing else to it.
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
08-30-2008, 04:15 PM
I did exactly as you suggested, OS will not upgrade...4.2 is stil on BB, DM is 4.6 and OS is showing 4.5...If I loaded DM 4.6 multi language and OS 4.5 english, will that matter? I do appreciate help
|
|
|
|
|
Retired
Posts: 17,715
Join Date: Aug 2004
Location: Somewhere In The Swamps of Jersey
Model: 9000
OS: 4.6
PIN: 3.1415926535
Carrier: T-Mobile
|
08-30-2008, 04:18 PM
You can load any version of DM that you'd like.
Make sure your are downloading Handheld OS v4.5 for the 8310 - and not any other 83xx model (that happens a lot).
The follow the steps:
- download
- install on PC
- erase Vendor.xml
- start Desktop Manager
|
|
|
|
|
Knows Where the Search Button Is
Posts: 18
Join Date: Aug 2008
Model: 8310
PIN: N/A
Carrier: att
|
| |
