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-   General 8300 Series Discussion - Curve (http://www.blackberryforums.com/general-8300-series-discussion-curve/)
-   -   Connecting to Blackberry Desktop Manager (http://www.blackberryforums.com/general-8300-series-discussion-curve/147783-connecting-blackberry-desktop-manager.html)

ferradas 08-30-2008 06:51 PM

Connecting to Blackberry Desktop Manager
 
I'd like to upgrade the OS on my Curve but I'm running into a Device Password Required pop up window. It says the following:

Device:USB-PIN: 2425C1C6
Please enter your device password (2/10):

The only password that I know of on my Blackberry is the lock function. I tried that one and it won't work. Last time I tried this and I didn't guess my password after 10 tries my Blackberry did a WIPE which I don't what to do again.

What password is it looking for?

jsconyers 08-30-2008 06:54 PM

It is looking for the lock password.

Do you use numbers as a password on your device? If you do and you don't press the Alt key when entering them, the password is actually letters. For example; the password 1234 would actually be wers. I had a user have this issue in the past.

ferradas 08-30-2008 07:02 PM

Quote:

Originally Posted by jsconyers (Post 1081908)
It is looking for the lock password.

Do you use numbers as a password on your device? If you do and you don't press the Alt key when entering them, the password is actually letters. For example; the password 1234 would actually be wers. I had a user have this issue in the past.


That worked thanks! I thought I was putting numbers when it was actually letters, thanks!


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