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JEllis30 09-02-2008 09:27 AM

Help Please
I tried to upgrade my phone and a few minutes into it said an error had occured and my phone does not work now. Any help would be appreciated. Thanks

jsconyers 09-02-2008 09:37 AM

It would help if we knew what the error was.

The phone does not work? How? Does it not turn on? Does it boot up to a white screen with an error on it, or to an hour glass spinning? We will need some more details to better assist you.

JEllis30 09-02-2008 09:46 AM

I just did the backup and it works now but my browser is gone and there is no settings in the browser under applications.

JSanders 09-02-2008 10:02 AM

Always, first, remove the battery and reboot the device.

JEllis30 09-02-2008 10:05 AM

ok I did that and just resent the service books. How do I get this upgrade to dowload properly.

JSanders 09-02-2008 10:14 AM

Options > About. What OS is currently loaded?

JEllis30 09-02-2008 10:35 AM


JSanders 09-02-2008 10:43 AM

Ok... and since you haven't said, what is the OS you want to load?

JEllis30 09-02-2008 10:46 AM

jsconyers 09-02-2008 11:09 AM

I assume you are aware that is not an officially released version. It is a beta OS.

If you did find that version, and downloaded it. You will need to install it on your PC. You will also need to install Desktop Manager if you have not already done so.

Once installed, you will need to remove the vendor.xml file.

Connect your device to your PC, start DM and it should prompt you to upgrade.

Good luck (y)

JSanders 09-02-2008 11:09 AM

You have THE version for the 8330? Not for another model?

There shouldn't be any problem, where did and what error occurred? Is there anything else you can post , otherwise we're flying blind here and quite hard to assist you.

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