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Old 09-04-2008, 07:53 PM   #1 (permalink)
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Hello all,here's my problem,I have a 8310 and i can't take off my phone password(not the sim card password),i can change it but can't take it off so if someone could help me it would really be appreciated.Thanks.
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Old 09-04-2008, 07:55 PM   #2 (permalink)
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Is your device still connected to a corporate BES system? Or did you buy the device used and it's been like that ever since you got it?

If it's your personal device and not connected to a corporate BES system then you can remove the IT policy on it. I recommend upgrading to OS 4.5 and then using Method 1 of this post:

http://www.blackberryforums.com/gene...ve-policy.html

Last edited by John Clark : 09-04-2008 at 07:56 PM.
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Old 09-04-2008, 07:55 PM   #3 (permalink)
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Is there a small red lock next to it?

Are you on a BES? If you are on a corporate BES you have an IT policy preventing you from removing the password
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Old 09-04-2008, 07:55 PM   #4 (permalink)
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Where did you get this BlackBerry? Is it connected to a company BlackBerry server?
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Old 09-04-2008, 07:57 PM   #5 (permalink)
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Wow! Three at a time!
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Old 09-04-2008, 07:58 PM   #6 (permalink)
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Great minds think alike
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Old 09-04-2008, 07:58 PM   #7 (permalink)
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Yes it has a red lock next to the option,what does this mean?i bought it like that.
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Old 09-04-2008, 08:00 PM   #8 (permalink)
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Upgrade to OS 4.5 and then use Method 1 in the post below:


http://www.blackberryforums.com/gene...ve-policy.html
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Old 09-04-2008, 08:02 PM   #9 (permalink)
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Thank you,but i have one question,it's an unlocked BB so will my BB still be unlocked if i upgrade the software?Thanks for your answers!
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Old 09-04-2008, 08:03 PM   #10 (permalink)
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Yes, once it's unlocked it will always be unlocked. You can never lock it again, even if you wanted to.
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Old 09-04-2008, 08:04 PM   #11 (permalink)
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Ok good to know that.Thank you very much.
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Old 09-04-2008, 08:05 PM   #12 (permalink)
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Good luck! Let us know how it goes.
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Old 09-13-2008, 06:24 PM   #13 (permalink)
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Hello since i'm back from holidays now I can do that but i still have one question,will that upgrade lead to the lost of all my phone numbers?
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Old 09-13-2008, 06:45 PM   #14 (permalink)
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Found it myself :d
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