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Old 09-06-2008, 07:56 AM   #1 (permalink)
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Device: BlackBerry Curve 8320 (Tmobile)

A few days ago my BB Curve 8320 spontaneously just turned off and would not turn on again. No blinking light, nothing. Battery was fully charged, the phone is only 2 months old, and was not damaged in any way. Battery was pulled out and re-inserted no luck. Phone taken to T-mobile store and phone tested with new battery, and still no progress. T-mobile replaced the phone free of charge.

I am struggling to recover my addressbook, text messages, and photos from the old device. Every once in a while when the phone is plugged into the charger, the old device will display a battery with a diagnol red line through it. I have attempted to use the desktop manager to recover the data, but again no luck. Most of the time, it does not recognize the phone, and I have tried what has been suggested on multiple forums, with taking the battery out, catching the desktop manager for the split second it recognizes the device on the usb port. I have been successful with that, but it won't let me sync or backup the device. It allows me to load the application loader, but when i do this, it prompts me for .alx type application loader files, even though i have downloaded the device manager software from t-mobile, so I am unable to re-load the OS. I also attempted to use the switch device wizard. This also seemed like it was working. I was able to connect both curves to my computer through different USB ports and it seemed like it was doing something, but when it's all done with the process, my new device still does not have my old addresses or text messages.

If anyone has any suggestions / advice on restoring my old device without losing the onboard data or some way to access the data so I can import that into my new curve, I would greatly appreciate it.

Thanks!
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Old 09-06-2008, 08:14 AM   #2 (permalink)
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Maybe I missed it, but you didn't have a backup on your PC, and no sync with MS Outlook of the old device?

Honestly, at this point, I would try charging the battery again, for several hours while in the BB. After that time, while still plugged in, remove the battery a few seconds and replace it, and see if any luck.

I know you have done this already. Keep trying. If the only symbol you are getting on the screen is a "no battery" symbol, keep trying, and good luck.
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Old 09-06-2008, 08:14 AM   #3 (permalink)
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Quote:
Originally Posted by cbb1122009 View Post
Device: BlackBerry Curve 8320 (Tmobile)

A few days ago my BB Curve 8320 spontaneously just turned off and would not turn on again. No blinking light, nothing. Battery was fully charged, the phone is only 2 months old, and was not damaged in any way. Battery was pulled out and re-inserted no luck. Phone taken to T-mobile store and phone tested with new battery, and still no progress. T-mobile replaced the phone free of charge.

I am struggling to recover my addressbook, text messages, and photos from the old device. Every once in a while when the phone is plugged into the charger, the old device will display a battery with a diagnol red line through it. I have attempted to use the desktop manager to recover the data, but again no luck. Most of the time, it does not recognize the phone, and I have tried what has been suggested on multiple forums, with taking the battery out, catching the desktop manager for the split second it recognizes the device on the usb port. I have been successful with that, but it won't let me sync or backup the device. It allows me to load the application loader, but when i do this, it prompts me for .alx type application loader files, even though i have downloaded the device manager software from t-mobile, so I am unable to re-load the OS. I also attempted to use the switch device wizard. This also seemed like it was working. I was able to connect both curves to my computer through different USB ports and it seemed like it was doing something, but when it's all done with the process, my new device still does not have my old addresses or text messages.

If anyone has any suggestions / advice on restoring my old device without losing the onboard data or some way to access the data so I can import that into my new curve, I would greatly appreciate it.

Thanks!
BB Repair shop in Texas can do a component check for free. I would keep a battery in it even though it shows no life. If your lucky, they may be able to bring some life back to it.

I sent one unit to them that fell in the water but could not save that one. The address book is always the toughest part of loss. When was your last backup?
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Old 09-06-2008, 01:10 PM   #4 (permalink)
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Quote:
Originally Posted by JSanders View Post
Maybe I missed it, but you didn't have a backup on your PC, and no sync with MS Outlook of the old device?

Honestly, at this point, I would try charging the battery again, for several hours while in the BB. After that time, while still plugged in, remove the battery a few seconds and replace it, and see if any luck.

I know you have done this already. Keep trying. If the only symbol you are getting on the screen is a "no battery" symbol, keep trying, and good luck.
When it rains it pours, i had backed up the phone about 2 months ago, but the desktop to which it was backed up to was re-formatted by someone else without my knowledge/permission. The battery actually works just fine in my replacement blackberry device, it just doesn't work in my old blackberry. For some reason it just doesn't realize there's a better or power supply there. I have checked the battery contacts and they look fine as well.
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Old 09-06-2008, 09:30 PM   #5 (permalink)
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I just had an 8700 last week with the battery screen issue and could not connect to it. Because the user is on the BES we will be able to recover his data. We are replacing it as it is still under warranty with At&t. I could almost connect to it when I would boot the device with the usb plugged in and the DM running. I would try this to see if you can catch the device and do a backup.

Good luck....

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