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Old 09-10-2008, 06:16 AM   #1 (permalink)
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Default work email via BIS not working plz help urgent

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hi,

i've got my manager's blackberry 8310 with me, he uses blackberry internet services to recieve his work email. The Carrier is T-Mobile UK. since yesterday he is not sending/recieving email on blackberry.

i configured yahoo email on his blackberry that one is fine.

so far i've tried following things but nothing worked out.

resending service books

deleting the email account on T-Mobile blackberry internet webstie and registering it again.

options/advance options/host routing table/register now. i've done the registeration here as well.


if anything else i can do please let me know as i need to solve this asap

thanks a million in advance to all

Added information,

i've got an email from donotrelpy that says,


this email account is not currently accessible by your blackberry device, so you may be experiencing a delay in email delivery. this issiue may be caused by a temporary problem with your email provider. blackberrry internet service will continue attempting to access this account

eamil account information
...

Last edited by nabeel_sheraz : 09-10-2008 at 06:43 AM. Reason: add information
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Old 09-10-2008, 06:25 AM   #2 (permalink)
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Wirelessly posted

When you re-registered the device, was it successful? Have you contacted T-Mo to see if there is a problem on their end? Tried a hard reset? Pull the battery while the device is powered on. Have you searched the forums here for others that may have encountered similar issues and resolved them?
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Old 09-10-2008, 06:30 AM   #3 (permalink)
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yes the registration is succeessfull and i got this message in my blackberry inbox


"this email account is not currently accessible by your blackberry device, so you may be experiencing a delay in email delivery. this issiue may be caused by a temporary problem with your email provider. blackberrry internet service will continue attempting to access this account

eamil account information
..."
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Old 09-10-2008, 06:45 AM   #4 (permalink)
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Ah ........ looks like it's time to get on the phone with T-Mo to get some answers. You may not be able to fix it yourself, but at least you'll be able to inform your manager what the issue is. I am sure he will appreciate your effort.

Be sure to let us know what they have to say and if/how it gets worked out
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"Torch 9810 + Playbook 64gb"
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Old 09-10-2008, 06:57 AM   #5 (permalink)
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i've just spoken to t-mobile support and they asked me to do exactly the same thing i've done already. still no luck.

plz help
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Old 09-10-2008, 07:10 AM   #6 (permalink)
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Have you tried the 'Hard Reset" I mentioned? It fixes a lot of strange little things; give it a hook if you haven't tried it.

Also, how much memory is available on the device? Low memory is a cause of many weird issues as well.
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Old 09-10-2008, 07:12 AM   #7 (permalink)
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Any idea what your manager was doing just before email stopped? Did he/she load any new apps? Change a setting? Delete an app?
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Old 09-10-2008, 07:36 AM   #8 (permalink)
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HOW CAN I CHECK AND CLEAR THE MEMORY?

i've no idea what he was doing with the blackberry, all he said was that it was fine unitll he realised he's not recieving emails
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Old 09-10-2008, 06:52 PM   #9 (permalink)
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do you have it set for pop3 or imap on gmail? i've been having problems setting it up with pop. try this the set-up:

BlackBerry - Help Center

but, there may be a problem with imap retrieval with larger e-mails.
BlackBerry Search Results

idk, it's been working for me, intermittently . . . better than nothing.
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