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Old 09-10-2008, 09:16 PM   #1 (permalink)
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Default 4.5.0.55 won't open .wav attachments

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I upgraded to .55 today and now cannot open .wav files from my office voicemail. Any ideas? I am also using Empower mail viewer pro v 3.0.72.7

It will not even give me a menu if I hit the BB key

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Old 09-10-2008, 09:22 PM   #2 (permalink)
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Look at Options > Advanced > Applications.

Scroll down to see if you have BlackBerry Attachment Service listed...?

In your upgrade, you should make certain that option is checked to load.

And, Welcome to the BBForums.
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Old 09-10-2008, 09:26 PM   #3 (permalink)
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Thanks for a quick reply. Yes, I have BlackBerry Attachment Service v4.5.0 listed
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Old 09-10-2008, 09:28 PM   #4 (permalink)
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Then I would try - leaving the bb powered on and remove the battery a few seconds, and replace, to reboot the bb, and try again.
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Old 09-10-2008, 10:22 PM   #5 (permalink)
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turns out it was the Empower software. once I deleted it wav files worked. Thanks for the help anyway
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