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Old 09-13-2008, 05:35 PM   #1 (permalink)
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What's a blackberry for if it stops checking your e-mail, eh?

...Well 2 nights ago I received an e-mail with a word attachment (which I didn't open), and it hasn't checked my e-mail since.

I've deleted the last few I received and about a month's worth of previous ones...

Any suggestions as to how I can end my
emailless suffering?

Much appreciation...
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Old 09-13-2008, 05:42 PM   #2 (permalink)
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Reboot the device by (leaving the BB powered ON) removing the battery for 30 seconds, replacing it, and allowing it to reboot.

Wait a few mins for mail, if nothing,

Go to Options > Advanced > HRT > Menu > Register.

You should get a registration message from your carrier. If you don't get it soon, try another battery pull reboot.

Good luck.
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Old 09-13-2008, 08:50 PM   #3 (permalink)
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Tried them both, thank you.

...didn't get a message from my carrier. Am I just not waiting long enough perhaps?

Thanks.
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Old 09-13-2008, 08:55 PM   #4 (permalink)
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Options > Advanced > Service books.

Do you see the service book for your email listed there, it would have the @ in it, and [CIMIME] and anoter [CICAL].

Also, can you send a PIN message?
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Old 09-13-2008, 09:16 PM   #5 (permalink)
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Does your device display EDGE or edge or GPRS or gprs, etc.? Have you tried a battery pull?
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Old 09-13-2008, 09:50 PM   #6 (permalink)
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Quote:
Originally Posted by John Clark View Post
Does your device display EDGE or edge or GPRS or gprs, etc.? Have you tried a battery pull?
Mine displays EDGE (in caps), what does that mean?

Last edited by QuantumRN : 09-13-2008 at 10:04 PM.
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Old 09-13-2008, 10:07 PM   #7 (permalink)
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That means you have a BB data connection. It's required for any data...email, internet, pin message, etc. If it only says edge you won't get any email or internet, etc.
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Old 09-14-2008, 07:16 AM   #8 (permalink)
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Yeah, did the battery pulls, etc.

I see UMA, uma and gprs (my browser and I'm work, my g-mail app doesn't, it's not checking my e-mails and the google updater has a tendency to freeze).


As for service books...
I have CICAL and CMIME... And they all have a little tick next to them.
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Old 09-14-2008, 07:30 AM   #9 (permalink)
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Oh, also, what is a PIN message? Sorry...
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Old 09-14-2008, 07:49 AM   #10 (permalink)
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Message Folder > Compose PIN.

You can try sending one to yourself, preferably another person with a BB if you have a friend with one.

BlackBerry Glossary - BlackBerryFAQ
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Old 09-14-2008, 07:52 AM   #11 (permalink)
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Quote:
Originally Posted by JSanders View Post
Message Folder > Compose PIN.

You can try sending one to yourself, preferably another person with a BB if you have a friend with one.

BlackBerry Glossary - BlackBerryFAQ
JS, she can also try a pin to pin just to see if it has any life to it....??

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Old 09-14-2008, 07:56 AM   #12 (permalink)
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yes, I think a PIN to PIN would at least tell if there is connectivity to a data network.
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Old 09-14-2008, 08:18 AM   #13 (permalink)
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Ok, wrote one out and tried sending it to myself... It's sitting in my e-mail folder, in red, with a little clock next to it. :(

Any thoughts?
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Old 09-14-2008, 09:58 AM   #14 (permalink)
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Wirelessly posted (BB 11020)

If you're using the gmail app do you have your apn settings entered in Options >advanced options >TCP?
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Old 09-14-2008, 10:16 AM   #15 (permalink)
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No, crap.
They seem to be gone - thank you for pointing that out.

That won't, however, solve my other issue, will it? The not checking my e-mail in the messages folder..
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Old 09-14-2008, 11:28 AM   #16 (permalink)
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Quote:
Originally Posted by Magpie View Post
No, crap.
They seem to be gone - thank you for pointing that out.

That won't, however, solve my other issue, will it? The not checking my e-mail in the messages folder..
So, did you get this working?
One suggestion, call Orange and confirm your data plan. Yes, I know you see EDGE but sometimes there are issues. Also, you could have a bad sim...

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Old 09-14-2008, 01:55 PM   #17 (permalink)
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No, I don't see EDGE. I see UMA, uma and gprs...
I'll call them up, they only give me trouble with this!

I still don't have it working. It checks SMS messages, but not my e-mail. *sigh* And won't send the PIN messages.
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Old 09-14-2008, 02:29 PM   #18 (permalink)
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Quote:
Originally Posted by Magpie View Post
No, I don't see EDGE. I see UMA, uma and gprs...
I'll call them up, they only give me trouble with this!

I still don't have it working. It checks SMS messages, but not my e-mail. *sigh* And won't send the PIN messages.
Ok, but you have to have caps EDGE for the data piece to work...
No pin = no data plan.
Your on the right track and yes, you will have to make the dreaded call. Once this is fixed you should be golden...
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Last edited by holden : 09-14-2008 at 02:30 PM.
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Old 09-14-2008, 02:54 PM   #19 (permalink)
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It is not uncommon for a carrier to "accidentally" drop a data plan off your account.

Call Orange, and make sure you have the BlackBerry Data Plan.
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Old 09-14-2008, 05:56 PM   #20 (permalink)
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Thank you all very much and I shall let you know once I have had the call.

Although, I've never had EDGE... only GPRS and UMA... I did once have edge in London though.
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