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Old 09-15-2008, 08:57 AM   #1 (permalink)
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I tried registering for my BIS account on the AT&T Blackberry Internet Service page.

And I can assure you that this is the first time I have ever seen this webpage before.

But when I type in my PIN and IMEI, it says an account for that PIN is already in use.

What can I do? Is there some other account I have registered for related to this one?
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Old 09-15-2008, 09:01 AM   #2 (permalink)
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Old 09-15-2008, 09:15 AM   #3 (permalink)
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That won't do anything, if you don't have an account setup yet!

@ bigsaucybob

You bought your BB used, and the previous user has not removed the PIN of that BB from his account. Call and ask them to do so, or call your carrier yourself and explain you bought the BB used, and would like to have the PIN removed from the previous account. They should and normally will if you ask nicely... they don't have to.
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Old 09-15-2008, 10:00 AM   #4 (permalink)
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That won't do anything, if you don't have an account setup yet!

@ bigsaucybob

You bought your BB used, and the previous user has not removed the PIN of that BB from his account. Call and ask them to do so, or call your carrier yourself and explain you bought the BB used, and would like to have the PIN removed from the previous account. They should and normally will if you ask nicely... they don't have to.
I got my 8310 from AT&T after my 8300 broke. But it didn't come refurb, it came with a box and a battery, charger, headphones. I think I got a new phone. I guess I should call them up either way.

While I'm here, bit of a noob ? What exactly is this BIS account? What's it going to do? All I know now is it will eliminate the double email thing when using Gmail.
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Old 09-15-2008, 10:05 AM   #5 (permalink)
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BIS is your email, internet, and all that fancy jazz... what you are signing into on the website is were you can set up your email addresses to have them pushed to your device
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Old 09-15-2008, 10:21 AM   #6 (permalink)
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Ditto what Cory stated, and it is evident you didn't get a new device... remanufactured is common from ATT for replacements. It is too bad they don't have the quality care to check PINs and use and remove them before shipping the device out as remanufactured.
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Old 09-15-2008, 10:26 AM   #7 (permalink)
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that is pretty funny if true... that they are shipping out devices from the warehouse that are still registered to other accounts... that would choke me!
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Old 09-15-2008, 04:34 PM   #8 (permalink)
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I come across many of these here in, Jamaica. Our network provider refuses to de-register or remove the accounts from the device. So I'm investigating other methods at this time.
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