BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-15-2008, 11:32 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Model: 8900
PIN: N/A
Carrier: Mr Rogers
Posts: 62
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Replacing My Curve

Please Login to Remove!

I bought my Curve a little less than a year ago. Coming from the PPC world, I was (and still am) very impressed by the reliability of the OS, user-friendliness of the interface and depth of the features. I paid the full $300 for my device, and never did get my $50 rebate check from T-Mobile.

My problem is that the HW has been falling apart since the past few months. The front buttons next to the track ball have been fading, the main display shield has been scratched and has dust under it. One of the rubberised sides has popped out from the rear and doesn't seem to want to fall back in. The battery cover has also been pretty worn out and scratched up.

I have treated my Curve with moderate care and have not abused it beyond regular everyday use. I have a few weeks left on my warranty and wish to have my device replaced, as I don't believe it will hold up until the release of the next good thing by RIM (I'm not interested in the Bold).

I'm weary of T-Mobile customer support, since they refused to follow up on my rebate inquiry and refused to budge on the issue. Any tips or workarounds to help get my Curve replaced would be greatly appreciated.

Thanks
Offline  
Old 09-16-2008, 12:19 AM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

TMobile is not going to replace your device for those reasons. I've had my Curve for a year and it doesn't have any of those problems.

I suggest purchasing a new housing for it. Check out HorizonWirelessOnline.com - Horizon Wireless, The World’s Cellular Repair Center for replacement parts for it.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.