BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-27-2008, 10:05 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Location: SF Bay Area
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Curve 8310 operating issues

Please Login to Remove!

I have been using my ATT Curve 8310 for 11 months and it has operated perfectly during that time. The device has never been dropped or abused however earlier today, and all of a sudden during a call it began muting/un-muting itself and then once that bug disappeared and I ended the call, I began receiving incoming "messages" that just included time stamps.

I was unable to determine what was occurring however a short while later I had receive more than 20 of those "messages". After deleting those messages my track ball stopped responding to clicks -- it will still scroll.

I am able to receive/send calls and I am receiving email and SMS however I am unable to click to retrieve email/SMS and I cannot click down anywhere to determine what may be wrong withe the device.

I have pulled the battery a couple of times and it is still not properly functioning.

This sounds like a software issue and I am still running the OS that came with the phone (I believe a flavor of 4.2) however OS 4.5.0.55 has been sitting on my PC's desktop for a couple of weeks and I am wondering if that would fix these problems.

Any chance that someone has experienced this bizarre behavior and/or could someone provide some whether this is something that I can fix or if I should send it to RIM and exchange it for a replacement device ???

Thanks in advance!
David

Last edited by dyusem : 09-27-2008 at 11:04 PM.
Offline  
Old 09-27-2008, 10:45 PM   #2 (permalink)
BlackBerry Extraordinaire
 
raja_3012's Avatar
 
Join Date: May 2008
Location: Irving, TX
Model: iPhn4
OS: iOS 4.3.2
Carrier: AT&T
Posts: 1,137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have never experienced such an issue but it looks some files in the OS might have gone corrupt for some reason and that is why you are experiencing such weird issues. I would suggest migrating to the latest and till today the best OS 4.5.0.81. I have seen people complaining about bugs in .55 which have been fixed in the next versions.

Go to this thread to upgrade to the latest OS...

http://www.blackberryforums.com/gene...languages.html
Offline  
Old 09-28-2008, 10:58 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Location: SF Bay Area
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Raja...

...thanks for the feedback. I am wondering if I should first install OS 4.2 as the device was functioning perfectly before something became corrupted or I should feel comfortable installing OS 4.5.0.81.

Thanks again!
Offline  
Old 09-28-2008, 07:07 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Location: SF Bay Area
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Resolution

A software bug or two was responsible for the problem however reinstalling the OS was not able to repair the trackball click so I took it into the ATT service center in Colma, CA and they replaced the phone.

Very unsure how stable software can all of a sudden go south when absolutely no changes were made in the settings or anything related to the OS but that was the case and IMHO, problematic and I hope isolated.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.