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Old 09-29-2008, 07:56 AM   #1 (permalink)
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Hey all. I just purchased a used Blackberry Curve (I gave my old 8310 to my wife) and was told that the button on the trackball does not work when clicked. The seller informed me that the device is only 3 months old and is still under the "1-year" warranty. Heres my question.

The 8310 is obviously an AT&T phone. I have service with T-mobile. How can I, or Can I go about getting a replacement phone because of the hardware failure within the 1-year warranty period? I've gotten over the annoying fact that I have to press enter to confirm all commands, but it doesnt work for everything (Adding a radio station to BerryTunes requires the trackball button).

Is this possible? Would I go throgh AT&T, T-Mobile, or Blackberry?

Thanks,
Scott
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Old 09-29-2008, 08:02 AM   #2 (permalink)
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Originally Posted by vmladenov View Post
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Why would you unlock an 8310 to use it on T-Mobile the 8320 is way better
I rather GPS over Wifi

....and I purchased it unlocked
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Old 09-29-2008, 08:08 AM   #3 (permalink)
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Originally Posted by vmladenov View Post
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Why would you unlock an 8310 to use it on T-Mobile the 8320 is way better
This post does nothing to answer the OP's question, and which device is better is a matter of want/need/preference.

As to answer the question, since you don't have AT&T service, I don't it will be covered under warranty through them. I am sure someone will correct me if I am wrong on this.

Have you tried swapping trackballs with your wife's curve just to see the issue is the trackball and not the device itself?
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Old 09-29-2008, 08:10 AM   #4 (permalink)
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Have you tried swapping trackballs with your wife's curve just to see the issue is the trackball and not the device itself?
Thanks JS. Yes, I have tried it. Ive even tried it with the Pearl's trackball since its the same size. I cleaned all contacts, and pressed the button without the ball inside. It clicks but not response, so I attribute it to Hardware failure.

Thanks,
Scott
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Old 09-29-2008, 08:18 AM   #5 (permalink)
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Originally Posted by cscotty View Post
Thanks JS. Yes, I have tried it. Ive even tried it with the Pearl's trackball since its the same size. I cleaned all contacts, and pressed the button without the ball inside. It clicks but not response, so I attribute it to Hardware failure.

Thanks,
Scott
Scott;

I use a repair shop in Texas if your interested?
I think there are others here that use Horizon also.
You can get someone to repair this at the component level and see if it saves the device... Otherwise, the LCD screen and housing are parts that can be used in another damaged unit.

Good luck...
H.
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Old 09-29-2008, 08:28 AM   #6 (permalink)
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Wirelessly posted (off to see the wizard)

you yourself cannot use the warranty through ATT as you are not the original owner nor are you a customer with ATT
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Old 09-29-2008, 08:57 AM   #7 (permalink)
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Originally Posted by cscotty View Post
Is this possible? Would I go throgh AT&T, T-Mobile, or Blackberry?
You have to go through your carrier for support with RIM (unless you want to pay RIM directly for support) but TMO won't cover an at&t BB...
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Old 09-29-2008, 02:15 PM   #8 (permalink)
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Ok. Thanks for the info.
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