Quote:
Originally Posted by Bobbeh07
I am having trouble updating my red 8310.. I have done everything as told multiple times, but for some reason whenever I hook my phone into my comp, it never throws the "Upgrade" option prompt. I have tried going into both Apploader things to no prevail. Help please?
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If you followed all the directions, the upgrade should go smooth. Just verify a couple of things:
1. Make sure you have upgraded to the latest version of BB Desktop software, 4.6 is what the version is now. Launch the BB Desktop software to confirm the version, while the application is open, disable SYNC DEVICE AUTOMATICALLY. If SYNC occurs while you are trying to upgrade, could cause issues.
2. After downloading the upgrade from the Rogers site, install the software on your desktop computer. Reboot the PC, and then delete the "vendor" file.
3. plug in your 8310 and wait to make sure the 8310 device is identified by your computer.
4. Launch the BB Desktop Software and once it does it's initial update checks, the message to update software should appear.
Tee