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Old 10-20-2008, 11:17 PM   #1 (permalink)
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Default Backup Issue -- BB Desktop 4.6

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Hello,

I keep getting the following error when trying to backup my BBCurve 8330 with Desktop 4.6. I tried going back to 4.3 and have the same issue. Perhaps something is causing the error on my actual device? Anyone else encounter issues with backing up?


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Old 10-21-2008, 01:28 AM   #2 (permalink)
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This is actually a known issue..
First you want to delete your browser cache, data, and cookies before backing up and do a battery pull before trying to back up again after deleting your browser cache, data, and cookies.

Hope this works ;)
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Old 10-21-2008, 03:48 AM   #3 (permalink)
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I faced similar problems with my Bold. So I follow your tips to remove all the browser cache, cookies etc but still have same error. Perhaps it is compatibilty issues - I am using Windows XP on my Macbook ( VMware )). I will try it again on my home PC which is on Windows XP. Previously face same issue on the Windows PC too
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Old 10-21-2008, 04:15 AM   #4 (permalink)
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I think the later DM does more integrity checks on the data than it used to. Maybe your BB data is a little corrupt? Silly thing is RIM don't have any 'repair' utilities.
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