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Old 11-01-2008, 05:27 PM   #1 (permalink)
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Hi.

This is my first post to this forum.

I am having a problem with my new 8310 which I got from a friend from the states. It is an unlocked AT&T 8310 which I have put my SIM card in and the phone part works fine. I have also signed up for BIS and the email part is working, all good.
...I still cannot use the browser though!

The GPRS signal is fine, I am getting emails, but the browser icon does not appear in the main menu. When I go to the Application Switcher, it appears there but when I load it it says that there is no default browser configuration. I have been on the phone to Orange and I have had them resend my service books numerous times. One of the probs I think is that four of the service books sent by Orange and "Disallowed". I have tried wiping the device and starting from scratch but still to no avail.

Any help with this would be hugely appreciated.

Thanks

James
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Old 11-02-2008, 04:46 AM   #2 (permalink)
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I would uninstall and reinstall the browser (if possible, i forget if its one you can't uninstall, i think it may be) and then use the blackberry button to ensure browser isnt "hidden"

you will need to go to options>advanced>tcp and put an apn orangeinternet no user/pass
from the previous menu you could also run throught the "browswer" menu and make sure its setup there ok.
I set default browswer to internet browswer, but to use orangeworld homepage you'll need it set to "orangeworld" which, you probably wont have as its nto an orange BB doh..
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Old 11-02-2008, 05:08 AM   #3 (permalink)
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Thanks for your reply.

I dont know how to uninstal the browser. It is the Blackberry default browser I think but the icon does not appear in the main menu anywhere (only when I use the application switcher does it appear).

I have tried having the apn setting to orangeinternet and still when I go into Ooptinos>Advanced>Browser it simply says Default Browser Configuration: at the top and nothing else, no options to cahnge etc.

Thanks
J
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Old 11-02-2008, 06:45 AM   #4 (permalink)
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Try downloading Opera Mini browser and see if that works. Opera Mini is a much better browser anyway.
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Old 11-02-2008, 08:09 AM   #5 (permalink)
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I have tried downloading the Opera browser and it takes a while to instal and comes up with the access confirmation things which I say yes to and just before it reaches the end, it says installation failed as cannot access the internet.

J
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Old 11-08-2008, 08:52 AM   #6 (permalink)
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When you wiped the device and started again, did you restore the data?
definately sounds like a service book issue to me, but then im fairly new to these things myself. however i am on orange uk.

I would delete all the service books, options>advanced options>service books

And then login to BlackBerry Internet Service and send your service books yourself. foll.owed by a quick battery pull to reset it.

See if they are accepted that time, if some are rejected let us know which ones.. I am not certain how the blackberrys are different on different providers or if what you're doing is even possible.. but thats what i'd try.

Last edited by stupink : 11-08-2008 at 08:53 AM.
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