BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-26-2008, 01:18 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Deraj090's Avatar
 
Join Date: Jul 2006
Location: New York, NY
Model: 9700
Carrier: AT&T
Posts: 368
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default is this covered under warranty?

Please Login to Remove!

Dust under my screen -- The phone is about 4wks old, and I haven't taken it apart. AT&T is telling me it isn't covered under warranty and they can't do an exchange.

any suggestions?
Offline  
Old 11-26-2008, 01:20 AM   #2 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Many others have had it exchanged without issue.
Offline  
Old 11-26-2008, 01:23 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2007
Model: 9000
PIN: 207B1B55
Carrier: Rogers
Posts: 27
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

You should be able to get replaced under warranty. If ATT gives you a hard time, tell them you called RIM and they said it's covered. Worked for me.
__________________
David
CellUnlock
Offline  
Old 11-26-2008, 01:28 AM   #4 (permalink)
CrackBerry Addict
 
barbwyr's Avatar
 
Join Date: May 2008
Location: Southern California
Model: 8310
OS: 4.5.0.52
Carrier: AT&T
Posts: 832
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I can't imagine Troy being wrong, but I wouldn't think dust under the screen would be concidered a defect. You can insist that there is a workmanship issue as the case does not seem to be properly sealed. Be careful about embelishing any issues as they will check the phone when they get it back, or rather they say they will ,and you wouldn't want to get hit with the cost of the phone.

Also, is you get a replacement be sure to use the sleeve they provide as it helps keep dust to a minimum.
Offline  
Old 11-26-2008, 01:31 AM   #5 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There have been some good arguments for it being a defect. If you search for dust under screen here you will find a lot of results. I do have to say it if from how you handle your phone and will simply occur again if you don't protect it.
Offline  
Old 11-28-2008, 12:00 PM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Deraj090's Avatar
 
Join Date: Jul 2006
Location: New York, NY
Model: 9700
Carrier: AT&T
Posts: 368
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This one is definitely a workmanship issue, because at certain angles, you can see LCD backlight leaking from the sides where the dust is getting in -- I've checked other 8310's and 8330's, and there is no gap..the screen on mine almost looks lifted.

They're telling me, however, that because there is no troubleshooting for this specific issue, that it isn't covered under warranty. I've been in two AT&T stores, though, and both store managers have told me that it should be covered.
Offline  
Old 11-28-2008, 12:43 PM   #7 (permalink)
Thumbs Must Hurt
 
mastdog's Avatar
 
Join Date: Dec 2007
Model: ----
PIN: Go Steelers!
Carrier: AT&T
Posts: 127
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well as a good consultant, I often have to have different ways to state the same problem. In this case, I would call back and just say your screen has lost its resolution and seems to be loosing focus. That is not a lie, you can't focus on it because of the dust. If they are like verizon, they will send you a new device first, then you are set.

Good Luck...
Offline  
Old 11-28-2008, 05:25 PM   #8 (permalink)
New Member
 
Join Date: Oct 2008
Location: Clearwater, FL
Model: 8310
OS: 4.5.0.99
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Just got my blackberry insurance replacement today

I just got my blackberry insurance replacement today for this exact same issue. I feel there was enough visible dust in the sun for them to see it when they get back. I feel kind of bad doing it, but then again I don't feel bad because nobody else has this issue with their Curve that I know. (well, then again the only other Curve users I know around here are all using the 8320 from T-Mobile - maybe it has better craftmanship).

It is not covered by warranty on AT&T, but I was able to get around this because I had phone insurance. Although $125 is a lot for their new Tier 2 deductible they just put in place. I finally complained enough about it to get the manager to approve a credit on my bill in the amount of the dedutible, so this replacement was free for me. The replacement came within 24 hours. (OverNight Shipping) The old unit is already on its way back in standard mail.

The new unit came with 1 spec in the screen already, so obviously this is a big issue that seems to hit all the 8310 Curves. The screen is still sort of lifted too because I can see the light coming through. However, the dust spec isn't visible with the blacklight on, unlike my last unit which had a spec which was very visible with the backlight on. I suppose it depends on how the dust hits the LCD.

I have a feeling the dust is just going to build up again - and they leather case I bought with the phone didn't do a thing to help - anyone have any ideas on how to seal around the sides of the screen without voiding the warranty?
Offline  
Old 11-30-2008, 02:04 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
Deraj090's Avatar
 
Join Date: Jul 2006
Location: New York, NY
Model: 9700
Carrier: AT&T
Posts: 368
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

so listen to this:

the first time I did my upgrade, it didn't go through the system properly, so I was able to do another one (and bought a red 8310)...hopefully it turns out better than the one I had with all the dust...I guess I'll just put the dusty one up on ebay.

gotta love flaws in the system.

If anyone wants to buy the titanium 8310, let me know.
Offline  
Old 11-30-2008, 04:46 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2005
Location: OH
Model: 8330
Carrier: Verizon
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Started getting dust under my VZW Curve after 1 mo. It was really coming in at one specific point. I took it in, showed it to them, and they replaced it immediately no questions asked.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.