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Old 11-30-2008, 02:50 AM   #1 (permalink)
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Default will the sprint store replace a busted trackball?

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i dropped the 'berry and the whole trackball assembly went flying

if i take it to the sprint store -- can they just add a new trackball unit?


yes i have insurance.


8330 curve!

Last edited by reemusk : 11-30-2008 at 02:51 AM.
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Old 11-30-2008, 07:38 AM   #2 (permalink)
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Who knows? I don't carry the insurance on my phone. I'm a gambling man and like to think I won't ever have issues like you're experiencing. Plus, VZW has some weird Terms & Conditions as far as I'm concerned. Every person I know who did get a replacement phone (doesn't matter if it's BB or another) have to also pay a $50 replacement fee. It can't hurt to try going into the store...If they don't do it, Im sure you could get your own replacement ball/housing unit through an e-tailer. Ive only shopped at crackberry.com for a spare docking station and battery. They have a lot of stuff!
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Old 11-30-2008, 09:01 AM   #3 (permalink)
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Wirelessly posted (Verizon 8830)

Insurance is a separate company and is very useful. I would still try the warranty angle. You have nothing to lose.

Option 3: check out horizonwireless.com
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Old 11-30-2008, 09:15 AM   #4 (permalink)
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Default track ball issue

Call sprint, I had an issue with the sliding battery panel and they replaced the phone. I have been to the sprint stores in the past and they still tell you to call the 800 number.
yes I have the insurance.
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Old 11-30-2008, 09:26 AM   #5 (permalink)
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Quote:
Originally Posted by jsker View Post
Call sprint, I had an issue with the sliding battery panel and they replaced the phone. I have been to the sprint stores in the past and they still tell you to call the 800 number.
yes I have the insurance.
lol that would help but i do not have the trackball...its in 6,000,000 pieces across a floor somewhere. would that still apply?
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Old 11-30-2008, 09:29 AM   #6 (permalink)
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Quote:
Originally Posted by reemusk View Post
lol that would help but i do not have the trackball...its in 6,000,000 pieces across a floor somewhere. would that still apply?
land line Bro Ha Ha
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Old 11-30-2008, 09:47 AM   #7 (permalink)
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Insurance should cover you for a replacement-there will likely be a deductable, but it will be less expensive that buying a replacement unit outright.

If there isn't any dmage to the trackball housing on the phone itself, you can also buy a replacement trackball and install it your self, which is where the link to Horizon Wireless that was posted previously will come in handy.
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Old 11-30-2008, 01:45 PM   #8 (permalink)
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Wirelessly posted (T-Mobile 8120)

Dow in the world did it shatter? Is the curve trackball made of glass?
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