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Old 12-08-2008, 12:21 AM   #1 (permalink)
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Default email issue on vzw curve

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this is for my dads BB.
he has email alerts coming to his vzw email address
this is his work BB on BES
he shuts his BB off at night. Normally has quite a few emails when he turns it back on.
Last weekend when he turned it on he had no emails to that address. He knew this was an issue as there should be a bunch. He did the batt pull, and whatever other trouble shooting he could think of. He called VZW CS they couldn't help and transferred him to RIM support. They were able to settle the issue. He asked if the emails that should have shown up overnight would come through and they said no.
Anyways yesterday he receives all the emails from the weekend before. But here is the thing. They are showing up in his main mailbox and not in the mailbox for the VZW email. I haven't gotten to play with it yet, but he said that he did a batt pull and no luck.
I know that you can set it for the email only to go to the designated box, and not to the main mail box. But can it go the other way around?
any ideas?

thanks in advance
Jason
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Old 12-08-2008, 01:06 AM   #2 (permalink)
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Nope, ALL email goes to the main messages folder, unless you have the third party application Empower BES Email Inbox.
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Old 12-08-2008, 01:11 AM   #3 (permalink)
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Regarding the push of email on the BlackBerry for folks on BES.. herez one thing I have read but not so sure.. If the BB is switched off, then BES tries to push emails to device and then after a certain amount of time or tries it stops pushing email to the device. May something similar has happened with your fathers BB.
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