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Old 12-09-2008, 04:20 PM   #1 (permalink)
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Default Wipe the SIM?

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My company uses VZW BBs (no SIM req'd), and I have a user who has an AT&T BB (SIM installed)... He's asking me how to wipe the SIM card so when he returns the AT&T BB, it doesn't have his info on it. Is the adv. options wipe sufficient enough to clear the SIM of his contacts? I have a SIM card which only benefits me for International use...UGH!

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Becky
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Old 12-09-2008, 04:29 PM   #2 (permalink)
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the answer is yes.

options>security>general settings>wipe handheld
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Old 12-09-2008, 04:31 PM   #3 (permalink)
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He said he tried that and can put the SIM in another BB and all his stuff comes back?
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Old 12-09-2008, 04:32 PM   #4 (permalink)
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Q: So that wipe the SIM card?
A: (NO)..

That wipes the data off of the BlackBerry itself and does not touch the SIM card.
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Old 12-09-2008, 04:34 PM   #5 (permalink)
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Never seen a SIM "wiped". I assume you are trying to wipe off all the contacts from the SIM card.

Go to Address Book > SIM Phone Book > Delete all contacts one by one.
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Old 12-09-2008, 04:35 PM   #6 (permalink)
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I'm SIM naive... does the SIM only carry contacts?
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Old 12-09-2008, 04:37 PM   #7 (permalink)
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And text messages if the device has been set up to save to the SIM card.

Is the number going to be reused? If not (and the BB is being returned), destroy the SIM and get a new one.
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Old 12-09-2008, 04:39 PM   #8 (permalink)
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Quote:
Originally Posted by beckyFHBB View Post
I'm SIM naive... does the SIM only carry contacts?
It contains many other information but for a cell phone user the contacts and text messages will be the only thing which would have a read/write privilege. Other information like subscription information is usable only by the network via the cell phone.
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Old 12-09-2008, 04:42 PM   #9 (permalink)
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Great! I'll have him destroy it. Yes, the whole BB, # and all will be reused. Thanks for the info
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Old 12-09-2008, 04:44 PM   #10 (permalink)
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If someone is going to use the same number (and billing) they can use the same SIM ard.

Just have the customer delete the data (one at a time) from the card.
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Old 12-09-2008, 04:53 PM   #11 (permalink)
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i misunderstood the original question.
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