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Old 12-13-2008, 01:19 PM   #1 (permalink)
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Default BlackBerry Newbie Needs E-mail Config Assistance

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HARDWARE
BlackBerry Curve 8330, Verizon
No Enterprise Server, POP3 only

ISSUE
I can send an e-mail from my personal account to my work account and my BB reconciles and receives the e-mail. However, some times my BB doesn't receive messages sent by my coworkers. Two messages (responses to an original e-mail sent from my work computer and work account) were sent that I saw on my work computer, but they were never received by my BB. It's odd since I receive some messages and not others. I just tested this by sending myself a message from my work account. It was received by my BB.

How should I go about troubleshooting this issue? Any suggestions would be greatly appreciated.

Thanks.

GotsToGo
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Old 12-13-2008, 01:25 PM   #2 (permalink)
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If you're using POP3 and your computer downloads the message first, your device will never receive it. The POP3 protocol dictates that messages are flagged as received as soon as one device (in this case, your PC) retrieves it. Is that the problem?
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Old 12-13-2008, 07:04 PM   #3 (permalink)
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machiavelli thanks for the help on this one. It's not as you described since my work computer has been off during this time. I have been checking my e-mails via a web interface.

I did leave out one bit of info... We use MS Exchange. I assumed that by BB was using POP3, but maybe not... thoughts?

It's odd behavior. From this morning there are another 6 messages that never made it to my BB, but then one that did. All of them were sent from work folks.

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Old 12-13-2008, 07:08 PM   #4 (permalink)
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Ah, I just noticed a trend... The message that made it through was sent directly to my Inbox. All the messages that didn't make it through to my BB were sent to other folders via Outlook Rules. It appears that my BB only reconciles with my Inbox and not any folders below it.

Thoughts on what to do in this situation??? Is this something that can be handled by my BB, Outlook config, or heaven help us... Exchange config?

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Old 12-13-2008, 07:47 PM   #5 (permalink)
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I'm no BB expert at all, I'm not really sure I would call myself anything other than a nOOb. However I use Outlook and probably 75% or more of my messages are sent to folders due to Outlook Rules and I still receive them on my BB. I am using BIS and not BES.

Just my .01 cent.
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