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Old 12-15-2008, 09:17 PM   #1 (permalink)
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Default 8350 bug list

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So far I can't get sms to work not even a location in the menu to send to someone . I am hearing that this is an issue. I also can send mms to people but just get a message back stating the message can't be retreved after a few minutes. I can't get replies.
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Old 12-15-2008, 09:18 PM   #2 (permalink)
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How do you get your sim card to tranfer over to the phone contact and hold there? I selected tranfer sim book to contacts list it transfered them and the next time I went to look some one up there didn't show. I look threw the sim book and are there. hmmmmm..
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Old 12-15-2008, 09:36 PM   #3 (permalink)
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make sure no filters in the address book are checked.
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Old 12-15-2008, 09:43 PM   #4 (permalink)
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no filters? how does this block the sms function? you mean under contacts?
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Old 12-15-2008, 09:47 PM   #5 (permalink)
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my list of options in my message icon under menu key is this following.

bugreport
help
compose email
compose mms
instant message
search
view folder
view saved messages
options
reconcile now
switch application
close

no mms listed
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Old 12-15-2008, 10:50 PM   #6 (permalink)
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Default 8350 Mms

Just got off the phone with blackberry support they are sending me to level 3 support and should get a call back in 1-2days . they are working on the issue and don't have a fix yet. The 8350 doesn't do sms only mms and when receiving a mms I would get an error stating

**** Not Retrieved yet****
Estimated download size=1k
Expires: Dec 22,2008 11:31pm


she had me go threw all the options in mms , plus the service packs, mms delete and reregister along with checking the firewall. No luck. I bet your going to see a OS upgrade soon.
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Old 12-16-2008, 04:41 AM   #7 (permalink)
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Your the first person Ive herd of with issues. I should have mine sometime today. My boss go his yesterday and everything works fine.
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Old 12-16-2008, 06:00 AM   #8 (permalink)
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Wirelessly posted

I was told I am not the only one.
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Old 12-16-2008, 09:44 AM   #9 (permalink)
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I should have my 8350i this afternoon and will test SMS. I am getting one in for our administrator. He uses text messaging quite a bit and had a lot of issues with a 7100i we just set up for him last week.

Three days in a row I had to call tech support. Seems there was an error in their provisioning table whcih caused inbound MMS not to work on his 7100i. Refreshing his unit in their system each day resolved the issue and it's been working since Friday.

Have tech support try a refresh. Also go into the firewall and MMS options to ensure there is nothing set which would block incoming messages. I do not have my 8350i yet as I had mentioned so I cannot give details on exact menu items to check.
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Old 12-16-2008, 10:36 AM   #10 (permalink)
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Sent my sister a text and she replied. It said "not retrieved yet" but I was able go click on "not retrieved yet" and retrieve the message. Is that the problem you were talking about?
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Old 12-16-2008, 11:33 AM   #11 (permalink)
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That is one of the problems I am having, when I recieve a message, I get the not recieved message, then you have to click on the message, then hit the menu key and select retrieve now. I just got off the phone with tech support and they gave me the whole let us call you right back. So we will see.
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Old 12-16-2008, 03:51 PM   #12 (permalink)
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to those of you who has problems with MMS, have you sent your Service Books from BIS since switching over to the 8350i?

I just flopped over 3 users from 7100i and no problems whatsoever with the devices . . . funny thing was that I had more problems trying to explain to the users how to get things done with the new device . . .
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Old 12-16-2008, 05:51 PM   #13 (permalink)
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I went into settings and there is an option to for "automatic retrieval" if that's checked you should be able to retrieve your messages without clicking on anything!

So far I LOVE this phone! I bought a micro SD card and transferred music to it. It's everything I had hoped and more. I am still getting used to the trackball instead of the wheel but that's not a problem.

Last edited by Bamellis : 12-16-2008 at 05:53 PM. Reason: somehow hit submit before done posting
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Old 12-16-2008, 07:20 PM   #14 (permalink)
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Quote:
Originally Posted by Tritan View Post
Wirelessly posted

I was told I am not the only one.
You're right , you're not .. i am able to send them and they receive them, but i got nothing till i restarted it. then it came. Going to try it again .

Last edited by biohazard : 12-16-2008 at 07:21 PM.
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Old 12-16-2008, 07:45 PM   #15 (permalink)
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Quote:
Originally Posted by Bamellis View Post
I went into settings and there is an option to for "automatic retrieval" if that's checked you should be able to retrieve your messages without clicking on anything!

So far I LOVE this phone! I bought a micro SD card and transferred music to it. It's everything I had hoped and more. I am still getting used to the trackball instead of the wheel but that's not a problem.
Thanks that fixed my problem.
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Old 12-16-2008, 07:51 PM   #16 (permalink)
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Quote:
Originally Posted by WizardNJ View Post
I should have my 8350i this afternoon and will test SMS. I am getting one in for our administrator. He uses text messaging quite a bit and had a lot of issues with a 7100i we just set up for him last week.

Three days in a row I had to call tech support. Seems there was an error in their provisioning table whcih caused inbound MMS not to work on his 7100i. Refreshing his unit in their system each day resolved the issue and it's been working since Friday.

Have tech support try a refresh. Also go into the firewall and MMS options to ensure there is nothing set which would block incoming messages. I do not have my 8350i yet as I had mentioned so I cannot give details on exact menu items to check.
tryed this and no luck.
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Old 12-16-2008, 07:53 PM   #17 (permalink)
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Quote:
Originally Posted by hychenj View Post
Thanks that fixed my problem.

where did you find this . I can't find it under options of the sms icon..

sms icon/options/ then what

I have 3 choices general options/email settings/email reconciliation/spell check?
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Old 12-16-2008, 07:55 PM   #18 (permalink)
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I created a sprint blackberry email address last night . Today I go to log in to my BIS account and on my computer and I can't get in. What the heck. so i click create account and put in the PIN and IMEI numbers and it states there is a acct created already for these numbers. For the life of me I can't figure out what the username and password is.

Is it your email address or what?
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Old 12-16-2008, 07:57 PM   #19 (permalink)
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Go to options, then mms, then change automatic retrieval to always.
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Old 12-16-2008, 08:00 PM   #20 (permalink)
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Glad it helped, hychenj!

Hope it works for everyone!
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