12-17-2008, 03:00 PM
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| | Unable to Sync Curve - tried EVERYTHING
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I have a user that purchased a personal BB curve with BB OS 4.5. She was able to sync with Outlook 2007 on her home PC fine. She would also like to sync with her work PC which is Outlook XP. Don't know if the Office version matters, but it might . . .
We have tried both Desktop Manager v 4.5 and v4.6 with same result: it reads and syncs all Address books fine. It reads the calendar entries from Outlook and the sync "stops unexpectedly." Here's what we have tried:
1. Archiving all of her older items (brought her calendar from over 2000 items to 600.
2. Deleted all calendar entries that have attachments.
3. Turned of Antivirus and then tried.
4. Deleting the last item read by DM, but then it just errors out on a different item.
Currently, she is using her palm pilot to transfer items from her work PC to her home PC and then syncing the BB with her home PC to update it. Do you think remnants from Palm could be causing a problem?
I have advised her to wipe the BB to restore it factory settings and then to sync only with her work PC to eliminate the home PC as a problem.
ANY HELP on this would be greatly appreciated!