BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-17-2008, 03:00 PM   #1 (permalink)
New Member
 
Join Date: May 2008
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unable to Sync Curve - tried EVERYTHING

Please Login to Remove!

I have a user that purchased a personal BB curve with BB OS 4.5. She was able to sync with Outlook 2007 on her home PC fine. She would also like to sync with her work PC which is Outlook XP. Don't know if the Office version matters, but it might . . .

We have tried both Desktop Manager v 4.5 and v4.6 with same result: it reads and syncs all Address books fine. It reads the calendar entries from Outlook and the sync "stops unexpectedly." Here's what we have tried:

1. Archiving all of her older items (brought her calendar from over 2000 items to 600.
2. Deleted all calendar entries that have attachments.
3. Turned of Antivirus and then tried.
4. Deleting the last item read by DM, but then it just errors out on a different item.

Currently, she is using her palm pilot to transfer items from her work PC to her home PC and then syncing the BB with her home PC to update it. Do you think remnants from Palm could be causing a problem?

I have advised her to wipe the BB to restore it factory settings and then to sync only with her work PC to eliminate the home PC as a problem.

ANY HELP on this would be greatly appreciated!
Offline  
Old 12-17-2008, 05:46 PM   #2 (permalink)
BlackBerry Extraordinaire
 
hnsimpson's Avatar
 
Join Date: Nov 2005
Location: NC
Model: 8130
OS: 4.5xxxx
PIN: pm me for it
Carrier: Verizon
Posts: 1,039
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (8310 AT&T)

What version of DM is she using? (home & office)

-simpson
__________________
"Just bust a move."

-Young MC
Offline  
Old 12-17-2008, 07:21 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,034
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Use DM 4.2 SP2. There are issues with Outlook 2000 and DM 4.3 and above.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 12-17-2008, 07:39 PM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: Jan 2005
Model: Many
Carrier: Sprint
Posts: 1,475
Post Thanks: 0
Thanked 6 Times in 5 Posts
Default

Ditto to what Dubdub stated.
Offline  
Old 12-17-2008, 07:41 PM   #5 (permalink)
Knows Where the Search Button Is
 
Mattb7's Avatar
 
Join Date: Aug 2008
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 41
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same problem for a while. I ended up going into the advanced options of the DM and clearing the devises calendar. It's been fine ever since.
Offline  
Old 12-17-2008, 09:30 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2007
Location: Hanoi
Model: 8xGSM
PIN: FFFFFFFF
Carrier: VNM and Viettel, VN Mobifone
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I never using Calendar on BB, but I've got same problem when sync contacs. Same error message displayed, and I've found some of my contact in MSOutlook have blank name field (Numbers only). I'v tried to to fill those field and problem gone. Hope my info help you. Sorry about poor english.
Offline  
Old 12-18-2008, 09:08 AM   #7 (permalink)
New Member
 
Join Date: May 2008
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

She is using DM 4.6 and BB OS 4.5 with Docs to go. We have tried clearing the Device's calendar completely. Yesterday, she wiped the BB and was going to try a clean sync. I have not heard back, but would guess that it didn't work.

Will DM 4.2 work with the new OS on BB? Or does that even matter?

Thanks for the replies!
Offline  
Old 12-18-2008, 09:15 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2008
Model: 8310
PIN: N/A
Carrier: VODAFONE
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi,

Apart from the keyboard problem (which I am following in another thread), I have the same problem with Sync.

I have DM4.7 and OS 4.5. When I try to sync. the DM shows the progress as "Processing Record 0 of 0 Records" and DM hangs. I have to use the taskmanager to kill the process.

Same is the problem with Backup or Restore. Any ideas to correct this?

Regards,
Nageshwara Manda
Offline  
Old 12-18-2008, 01:09 PM   #9 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,034
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

If you have Outlook 2003 or Outlook 2007 and use Windows XP or Vista, then DM 4.3 and above should work.

If you are running earlier versions of Outlook on Windows 2000, XP or Vista, then use DM 4.2 SP2 or SP3.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.