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Old 01-05-2009, 09:00 AM   #1 (permalink)
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Unhappy Desktop does not recognize my BB

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Hi,

I did not switch on the desktop manager. I simply plugged my BB curve to my desktop to see the media files. My desktop does not recognize BB as a device. Whats wrong?

Desktop OS : Windows XP SP2
BB OS: 4.5

Any help?

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Nageshwara Manda
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Old 01-05-2009, 09:15 AM   #2 (permalink)
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had the same problem with mine. go to add/remove programs and uninstall Desktop Manager. then delete the folder from c:\Program Files

reboot. re-install Desktop Manager. reboot.

may need to install OS 4.5 on there again, not sure. i did to be safe.
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Old 01-05-2009, 09:29 AM   #3 (permalink)
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Default Desktop does not recognize my BB

Hi,

My desktop manager recognizes BB. But my problem is different. Without desktop manager, my desktop computer does not show BB device. Earlier I was able to see the media files of BB without desktop manager.

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Old 01-05-2009, 09:41 AM   #4 (permalink)
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assuming you've checked that mass storage has been enabled on your device, it sounds like a driver issue. try using a different USB port, maybe even rebooting your PC.

not sure how old your machine is, but my motherboard uses USB 1.1 and not USB 2.0. I have USB expansion PCI card installed, and my computer wont recognize my blackberry through the USB 2.0 ports, but will on the USB 1.1 slots.
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Old 01-05-2009, 11:32 AM   #5 (permalink)
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Which version of DM are you running. What OS is on your PC?
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Old 01-05-2009, 12:00 PM   #6 (permalink)
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Hi,

I tried the following two scenarios;

Scenario 1:
OS on my desktop is Windows XP.
Desktop Manager is installed and is V4.7. However, I did not start the DM.
Windows explorer shows the BB as Removable Disk (Drive E) and fails to read the data card.

Scenario 2:
I tried with Windows Vista on my colleague's comp. Windows Vista recognized that it is Blackberry device and started looking for driver and failed to find one. My colleague's desktop does not have device manager installed. Windows explorer displayed my BB as Removable Disk (Drive E).

OS on my device is 4.5.

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Nageshwara Manda
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Old 01-05-2009, 01:11 PM   #7 (permalink)
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sounds like you need to wipe handheld.
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Old 01-05-2009, 01:26 PM   #8 (permalink)
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How do I "wipe" my BB from the desktop? Please note that my BB keyboard does not respond (Earlier I thought that it is due to wetness, but after enough drying, the situation is the same).

So, the only option is to wipe the BB from desktop. Is there a tool that can help me?
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Old 01-05-2009, 01:42 PM   #9 (permalink)
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If you also have a keyboard problem, your initial problem could also be related, especially if it got wet at some point. Wiping the BB won't fix it.

Given the new details you just provided, my guess is you need to replace the BB.
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Old 01-05-2009, 02:42 PM   #10 (permalink)
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Quote:
Originally Posted by Dubdub View Post
Given the new details you just provided, my guess is you need to replace the BB.
+1 your device might be junked
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Old 01-06-2009, 08:21 AM   #11 (permalink)
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Hi,

What does junked mean? Put my BB in dustbin? Give it up?

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Nageshwara Manda
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Old 01-06-2009, 08:28 AM   #12 (permalink)
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Hi,

I really spent a fortune to buy this. It costs half of my monthly pay!

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Nageshwara Manda
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Old 01-06-2009, 08:35 AM   #13 (permalink)
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You may want to look at replacement options through your carrier. Do you have insurance on your device?
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Old 01-07-2009, 08:18 AM   #14 (permalink)
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Default CARD not recognized

I have a similar issue-new Bold, new micro-card-DESKTOP MGR recognized both the device and the card long enough to load a bunch of videos -nowhere near card capacity...NOW, Desktop manager "sees" the BB, but not the card--have rebooted the phone, the computer, reconnected....the BB sees the card and i can access the files on the phone, but now cannot add/delete with Roxio/Desktop as the device is seen, but not the card...wassup??
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