01-06-2009, 01:22 PM
Join Date: May 2007
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Excuse my memory as I haven't been on BES in over a year but I think maybe your desktop manager has not chosen a mail profile to use? Somewhere on the options you can choose "Outlook" as your profile.
Also, just for reference what version of the desktop manager do you have installed? If it's a newer version it should show the version number in the bottom left corner.