Originally Posted by Hammerhead
Definitely update your OS, it is easy to do and I had similar issues that were all cleared up by doing it.
Frankly, I questioned doing such a thing on a new phone and thought to myself... what the heck am I doing, will my phone be totally screwed up by relying on a forum board for something like this? And then researched a little, bit the bullet and did it, and was very thankful i did.
Believe what you read here, there are some smart people associated and I don't think they will steer you wrong... and, oh yeah, update your OS by following the directions on these boards.
you'll find WAAAAYYYYYY better support here than if you were to try calling RIM/Sprint support. i'd venture to guess that you'd even get a quicker response, depending on what time of day it is.