Originally Posted by Kymberly_S
I am only a private user of my Blackberry. It isn't through a firm.
I am with Virgin Prepay.
I really like the BB and would like to be able to use it to its full capacity.
Thanks for the URL.. will go have a look and hopefully get something different working.
By upgrading, will I lose any of my data?
(only have images, addresses, voice notes, calendar.. small time stuff)
Is doing this pretty straight forward? Do I need to have the phone hooked up to the comp when I do it.. (mildly freaking out)
Don't worry... Updating the OS on the phone is extraordinarily easy.
When you click the "Update Now" button (once you have everything downloaded and the phone connected to your computer), you really just need to click "Next" through the wizard that pops up. You shouldn't lose anything. There will be an option in this wizard that asks if you want to back up the phone, including all messages. By default, this option is selected. Once it finishes the upgrade it will automatically restore all your settings, contacts, messages, etc. from the backup it created.
So yes, you will need to have the phone connected to your computer. Also, you will need BlackBerry Desktop Manager installed (if you haven't installed this already). Like the phone's software, the Desktop Manager is also available from blackberry.com's download section: BlackBerry - Desktop Software - BlackBerry Desktop Software at BlackBerry.com
As far as your primary issue goes (the MMS), I'm not particularly sure what is causing this. The phone has a firewall on it which could be to blame. Try this:
1. Go into the phone's Options menu.
2. Scroll down the list until you see "Security Options." Select this.
3. Select "Firewall" from the next menu.
4. There will be a section titled "Block Incoming Messages," and at (or near) the top of that list you should see SMS. Make sure this is unchecked. It should be by default but it doesn't hurt to verify.
If the SMS option here is
checked, uncheck it. Then, click the BlackBerry's menu button (the button with the BlackBerry logo on it, immediately to the left of the trackball) and select "Save."
If you still can't receive MMS, you may need to call Virgin about it. I'm not familiar with Virgin (or prepaid plans), so I don't know if there's some sort of carrier restriction on MMS in this case. Either way, I'd be curious to know what you find.