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Old 02-03-2009, 12:41 AM   #1 (permalink)
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Default 8310 Mms :(

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Hi,
I hope I am not in the wrong place here. I have just joined this forum and will probably ask a lot of stupid questions. Sorry in advance.
I am not able to receive MMS on my BB and I am not sure why.
I have checked the MMS settings so it is Always etc.. I still am not getting the image come through.
Can anyone help me with this please?

Also.. You know how the screen is stuck in with some sticky goop.. Can I get some from somewhere?

There's a video camera in the 8310?????????

Last edited by Kymberly_S : 02-03-2009 at 12:50 AM. Reason: something I forgot.... actually theres 2
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Old 02-03-2009, 07:38 AM   #2 (permalink)
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Quote:
Originally Posted by Kymberly_S View Post
Hi,
I hope I am not in the wrong place here. I have just joined this forum and will probably ask a lot of stupid questions. Sorry in advance.
I am not able to receive MMS on my BB and I am not sure why.
I have checked the MMS settings so it is Always etc.. I still am not getting the image come through.
Can anyone help me with this please?

Also.. You know how the screen is stuck in with some sticky goop.. Can I get some from somewhere?

There's a video camera in the 8310?????????
The video camera is on the 4.5 OS, so if you're not running 4.5 you'll need to upgrade. You can download this from RIM's website.

As far as the MMS thing goes, is your BlackBerry on an Enterprise Server? There are IT policies on BES that firewall SMS and/or MMS, so if your administrator has enabled these policies the MMS will never reach your phone.
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Old 02-03-2009, 07:44 AM   #3 (permalink)
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Edit again: Don't follow the instructions I had typed in this post for updating your Curve. The post about it here on the forums at http://www.blackberryforums.com/gene...eastasian.html is better.

Last edited by zerran : 02-03-2009 at 07:52 AM.
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Old 02-03-2009, 08:52 AM   #4 (permalink)
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Default Thank you

I am only a private user of my Blackberry. It isn't through a firm.

I am with Virgin Prepay.

I really like the BB and would like to be able to use it to its full capacity.

Thanks for the URL.. will go have a look and hopefully get something different working.

By upgrading, will I lose any of my data?

(only have images, addresses, voice notes, calendar.. small time stuff)

Is doing this pretty straight forward? Do I need to have the phone hooked up to the comp when I do it..

(mildly freaking out)

Last edited by Kymberly_S : 02-03-2009 at 08:54 AM.
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Old 02-03-2009, 09:26 AM   #5 (permalink)
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Quote:
Originally Posted by Kymberly_S View Post
I am only a private user of my Blackberry. It isn't through a firm.

I am with Virgin Prepay.

I really like the BB and would like to be able to use it to its full capacity.

Thanks for the URL.. will go have a look and hopefully get something different working.

By upgrading, will I lose any of my data?

(only have images, addresses, voice notes, calendar.. small time stuff)

Is doing this pretty straight forward? Do I need to have the phone hooked up to the comp when I do it..

(mildly freaking out)
Don't worry... Updating the OS on the phone is extraordinarily easy. When you click the "Update Now" button (once you have everything downloaded and the phone connected to your computer), you really just need to click "Next" through the wizard that pops up. You shouldn't lose anything. There will be an option in this wizard that asks if you want to back up the phone, including all messages. By default, this option is selected. Once it finishes the upgrade it will automatically restore all your settings, contacts, messages, etc. from the backup it created.

So yes, you will need to have the phone connected to your computer. Also, you will need BlackBerry Desktop Manager installed (if you haven't installed this already). Like the phone's software, the Desktop Manager is also available from blackberry.com's download section: BlackBerry - Desktop Software - BlackBerry Desktop Software at BlackBerry.com

As far as your primary issue goes (the MMS), I'm not particularly sure what is causing this. The phone has a firewall on it which could be to blame. Try this:

1. Go into the phone's Options menu.
2. Scroll down the list until you see "Security Options." Select this.
3. Select "Firewall" from the next menu.
4. There will be a section titled "Block Incoming Messages," and at (or near) the top of that list you should see SMS. Make sure this is unchecked. It should be by default but it doesn't hurt to verify.

If the SMS option here is checked, uncheck it. Then, click the BlackBerry's menu button (the button with the BlackBerry logo on it, immediately to the left of the trackball) and select "Save."

If you still can't receive MMS, you may need to call Virgin about it. I'm not familiar with Virgin (or prepaid plans), so I don't know if there's some sort of carrier restriction on MMS in this case. Either way, I'd be curious to know what you find.

Last edited by zerran : 02-03-2009 at 09:27 AM.
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Old 02-03-2009, 11:33 PM   #6 (permalink)
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Wirelessly posted

If the internet is blocked you will not receive mms at least withh att is that way
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Old 02-04-2009, 11:35 AM   #7 (permalink)
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If you are using a 4.5 OS you will need to have the latest 4.6 or 4.7 Blackberry Desktop manager installed.
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Old 02-04-2009, 10:27 PM   #8 (permalink)
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Default step 4?

I emailed Virgin re my not being able to send or receive MMS and they gave me this info but I don't know where to go to in the phone to enter it.

Can someone help please?



MMS Settings (Picture Messaging )

APN - VirginMMS
Homepage - hyper text transfer protocol, colon, forward slash, forward slash,mms.virgin(no space in between these)vibe.com.au, colon, 8002, forward slash (not allowed to put in URL until I have done 10 posts)
IP Address - 202.139.083.152
Port Number - 9201

WAP Settings (Virgin Vibe)

APN - VirginWAP
Homepage - hyper text transfer protocol, colon, forward slash, forward slash, double u double u double u.virgin(no space in between these)vibe dot com dot au, forward slash, space, wap (not allowed to put in URL until I have done 10 posts)

IP Address: 202.139.083.152

Port Number: 9201

Last edited by Kymberly_S : 02-05-2009 at 06:03 AM. Reason: Additional more recent info!
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Old 02-05-2009, 05:41 PM   #9 (permalink)
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Default MMS Botheration

double u, double u, double u, virginmobile.com.au/rates/messaging'dot'html


Rates - Cheap rates on great value pre-paid & monthly plans

This is the link that explains about prepay. I received an email that said I was able to receive and send MMS with VirginMobile Prepay.

(just so you know all the ins and outs)

I really would like to get the MMS working.

Thank you.

Last edited by Kymberly_S : 02-05-2009 at 05:42 PM.
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Old 04-04-2009, 10:10 AM   #10 (permalink)
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Default missed some help re mms

Hi,
I just saw in the helpful answers there was advice from littleman re not being able to access the internet with my BB will stop mms's from coming through.
Sorry I missed that completely.

The phone must have come through Optus originally but I am with Virgin. How do I configure the phone to be able to get on the internet through Virgin?

Do I have to go through hours on the phone to Virgin support to do this?

Thank you for all your help.
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