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Old 02-16-2009, 11:33 AM   #21 (permalink)
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Please check your SIM card if it is loose. Also, you really need to do a wipe and switch to 4.5 OS, if you follow the directions carefully, an upgrade will take a little over an hour but a MUCH better OS. Try this first then we'll see if the problem persists.
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Old 02-16-2009, 08:12 PM   #22 (permalink)
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mvincelli when did you have your curve sent? How did you go about getting a new one sent to you? I got my curve 8320 less than 2 months ago... I shouldn't be having any problems.
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Old 02-16-2009, 09:34 PM   #23 (permalink)
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Quote:
Originally Posted by A10TXChick View Post
mvincelli when did you have your curve sent? How did you go about getting a new one sent to you? I got my curve 8320 less than 2 months ago... I shouldn't be having any problems.
To get a warranty exchange, call Tmobile and tell them you are having problems. They'll probably go through a lot of diagnosis/troubleshooting questions.

If at the end, the problem hasn't been fixed, they'll arrange a replacement. You'll have to pay shipping/handling of about $11.

But since your problem is something that you'll have to figure out by it not happening, it might take a few days before they're satisfied. As in you might have to do the things they say to do and then call back a few days later saying it rebooted again.

There is a chance they'll get it all done on the first call though.

I still think the best bet is to try the OS update first. The replacement will be a refurbished phone, not brand new. That's not necessarily a problem, but just be aware of that.
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Old 02-17-2009, 12:16 AM   #24 (permalink)
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Wirelessly posted

I'm still having the same problem! :( I tried what I was told ( reformated my SD card ) but didn't fix the problem,so now I'm going to get a new battery,not the regular one but the one that is supposed to be better than mine,hope this fix the problem :(
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Old 02-20-2009, 12:48 PM   #25 (permalink)
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Quote:
Originally Posted by A10TXChick View Post
mvincelli when did you have your curve sent? How did you go about getting a new one sent to you? I got my curve 8320 less than 2 months ago... I shouldn't be having any problems.
My Curve was about 6 months old, I called after the problem kept happening, If you tell them you tried everything I said in my other post, they may just go ahead and send you a refurbished device. As monkeypaw said, try the OS upgrade first and if the problem does not go away, then contact T-Mobile. I hope you get it resolved.
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Last edited by mvincelli : 02-20-2009 at 12:49 PM.
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