Need help - blackberry died last night
OK, I went to bed last night, blackberry was fine. Received a notification of a message on Facebook, I read the message and replied. Checked the time at 10:30, everything was fine.
Woke up at 4:15, noticed red light on phone was "on", not blinking. Could not get screen to come on, pulled the battery, waited a couple minutes, put battery back in, red light came on for a second, like it does when it's powering up, then nothing. Plugged it into the charger, battery was well over half full last night, but figured it was worth a try. Still nothing.
Does anyone have an idea of what might have happened? Or better yet, how to fix this? I plan on calling provider (Sprint) at lunch, but figured I'd try here for an easy fix before going through them.
If you plug the device into a PC, is it recognized?
Yes. It does see it, but nothing comes up on the screen at all.
back up workin?
I called Sprint, and even though the phone is only 2 months old and covered under the manufacturers warranty, they won't send me a replacement because we don't have the insurance. So I have to take it up to a Sprint Repair center and have someone look at it, and then it's up to "their discretion" on whether or not to replace it for me. I tried calling RIM directly, but didn't want to have to deal with pre-paying for technical assistance, or waiting on hold for 20 minutes.
Keep your fingers crossed for me.
Hmm, that's odd. It should still be covered under the manufacturer's warranty. I know it is this way with Verizon.
Maybe you should try calling back and talking to a different representative?
"oliegirl".. you say that when you connect your BB to the computer, your computer recognizes it ! Is that right? If yes, why not try wiping it out and then reinstalling the OS again?
BTW ...did you drop the BB or did you berry have any contact with water/snow?
Does it accept incoming phone calls? Any notifications happening at all for new messages?
Maybe you should
run Desktop mngr
delete some of 3th party software you installed!
Is Usb connection without battery working?
Try another battery..
Yeah, I thought they would cover it under the warranty, that is what I was told when I talked to the lady about the insurance right after we switched over to Sprint...however, I was told at the Sprint store last night that I would be charged $55 for tech to look at it, and that they didn't usually refund the charge, that is why they offer the insurance. I got mad and left, I tried calling RIM again but there is no option for a Warranty call, so today I need to find a way to get to an operator or something.
I didn't drop the phone, and it hasn't come in contact with water. The little white sticker on the inside is still white (the Sprint guy did check that and confirm it wasn't water damage).
I haven't gotten any notifications at all, no beeps, blinky lights, anything. When I call my cell, it goes right to vm and the phone never does anything - no vibrating, ringing, lights, noise, nothing. It's a paperweight at this point.
I never actually installed the software on my computer, I sync everything ota (google sync and remember the milk), so I am not sure if I can even do anything as far as wiping it and reinstalling. I haven't installed any 3rd party apps in months, the only thing I've added recently was the Sprint Navigation, I'd never used it before so over the weekend I had to "activate" it, agree to the license, etc...in order to access it. That was done on Saturday morning.
I miss my phone :cry:
Try following these steps closely: http://www.blackberryforums.com/gene...ilanguage.html
Be patient and take your time.
I will try that today and hope it works.
If it doesn't work, will that in any way "invalidate" my warranty with RIM?
No, that is the most recent official OS from Sprint for the 8330 Curve. You should be fine.
*Bangs head on keyboard*
I downloaded the file, double clicked it and then clicked "run", get the following error:
C:\documents and settings\my name\8330uAMEA_PBr4.5.0_rel188_PL18.104.22.168_A22.214.171.124 31_Sprint.exe is not a valid Win32 Application.
*bangs head on desk some more*
What OS are you running?
Windows XP Professional
Big exe files can cause this kind of things I think..
Try to redownload it..
Try to run exe file from the place u save it..
Do not move it in ur computer..to other drive or from usb to C:
First of all, Sprint/Nextel is notorious for this handset insurance garbage. You do not need handset insurance on your BlackBerry through Sprint. It is covered through RIM's warranty and they are required to honor it as a carrier.
Did you purchase the phone from a corporate Sprint store? Take the phone back to the store you got it from. Do not deal with Sprint/Nextel over the phone because their phone reps are useless. I don't know the details of Sprint and RIM's agreement but more than likely you will get a refurbished device (rather than a brand new one) as a replacement since you've had the phone for more than a month.
If you plug the phone into your computer, does Windows recognize it as a valid USB device? If not, this is a known problem with the Curves. The only thing is that any time I've ever seen this issue, the LED is blinking red (instead of being on constantly). In some cases it's possible to successfully reinstall the OS if you time it right, but I've never been that lucky. The bottom line is that the device is faulty.
Please refer to: BlackBerry
Sprint is in violation of their agreement with RIM and RIM's warranty policies if they attempt to charge you for a warranty service or replacement. Do not pay Sprint anything.
I ran the app on my computer, deleted the vendor.xml file, then connected my bb and double clicked on the Loader Wizard (I don't have a loader.exe file in that folder). My computer shows that the phone is connected, gives me the little pop up window that says a new device has been detected and it says Blackberry. However, when I tell the wizard to connect to my device, it says it can't find a device connected. I started it a second time and clicked the "detect communication port" box, and ran it again - still nothing.
Edit - forgot to say that while it was connected to the computer and I was trying to run the Loader, the screen came on and there was a battery with a blue lightning bolt through it. Then screen went off, and after I closed the wizard, the screen turned white and I've had a spinning hourglass on the screen for a couple minutes, but nothing else is happening.
I'm going back to banging my head on the desk again :(
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