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Old 02-11-2009, 01:29 PM   #1 (permalink)
ot1
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Default How to control device lockout

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Hi,

I have a 6310 device and according to company policy it locks itself and requires a password to reuse.
I have some applications that even though they work, the machine looks itself in the middle of work.
Is there a way to control this? Can I set some parameter to override it in some cases? Can I control the time before the machine looks?

Thanks,

OT
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Old 02-11-2009, 01:58 PM   #2 (permalink)
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your question confuses me..

1st thing.. I have never heard of 63xx series from Blackberry.. there was 6510 and 6210. Look here BlackBerry - BlackBerry 7780 7750 7730 7510 7280 7270 7210 7100t 6750 6710 6510 6280 6230 6210 5810 857/957 850/950

If I understand your problem correctly you are trying to prevent the autolock of your BB which is happening because there is a company policy to do so. I do not think BB even in the newer devices provide a autolock timeout option. You can use 3rd party but again the compatibility issue might be there.. also it is highly possible that 3rd party apps cannot override the company policy.
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Old 02-11-2009, 02:42 PM   #3 (permalink)
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Quote:
Originally Posted by ot1 View Post
Hi,

I have a 6310 device and according to company policy it locks itself and requires a password to reuse.
I have some applications that even though they work, the machine looks itself in the middle of work.
Is there a way to control this? Can I set some parameter to override it in some cases? Can I control the time before the machine looks?

Thanks,

OT
I believe he meant to type "8310" -- this appears to just be a typo.

An IT policy can force a BlackBerry to lock if it is idle for a specific period of time. Mind you, this idle time is from the perspective of your interaction with the device. It won't take into account that if you're not typing or using the trackball, that an application might still be working on downloading (or doing whatever it is your application is doing).

To my knowledge, there is no setting that will fix this. Just move the ball or press a button every once in a while. You could also check with the BES administrator to see if he is willing to increase the allowed idle time for you.

If your phone isn't on a BES, you can change this yourself under the phone's Options | Security Options | General Settings.

Last edited by zerran : 02-11-2009 at 02:44 PM.
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Old 02-11-2009, 02:50 PM   #4 (permalink)
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It depends on how strict the policy is. The policy could lock the device if it's idle or not. However, trying to circumvent your IT policy is always a bad idea. Not many here will help you do what you're asking. Your best bet is to talk to your BES Administrator.
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Old 02-11-2009, 11:15 PM   #5 (permalink)
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Quote:
Originally Posted by zerran View Post
I believe he meant to type "8310" -- this appears to just be a typo.
Not necessarily. He has 6310 written in 2 places. Cannot be a typo in 2 places.
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Last edited by raja_3012 : 02-11-2009 at 11:18 PM.
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Old 02-12-2009, 01:43 AM   #6 (permalink)
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Hi All,

It was not a typo just a mixup...it is of course 8310.
Thanks for the answers even though I am left with the problem....
It happens when I navigate and you can imagine that touching the trackball while driving every other minute is not the best of solutions and having my screen locked when I need to turn......

Thanks anyhow,

OT
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Old 02-12-2009, 08:36 AM   #7 (permalink)
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It's not the "best" solution but you really have only 2 choices:

1. Get off the BES, remove the IT policy and stay off the BES.
2. Give the BB some user input every so often to keep it from locking.
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