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Old 02-16-2009, 05:18 PM   #1 (permalink)
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My Curve's battery life has significantly decreased from its brand new state. I have Tmobile and was wondering if I could called them to get it replaced?
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Old 02-16-2009, 05:25 PM   #2 (permalink)
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Get the device or battery replaced?
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Old 02-16-2009, 05:51 PM   #3 (permalink)
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Maximum Battery Life - BlackBerryFAQ
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Old 02-16-2009, 06:50 PM   #4 (permalink)
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Wirelessly posted (Its All About the U!)

If David's option do not help, look at the battery. You can order on-line through Crackberry for about $25. Best Buy has them in their store for $50.
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Old 02-16-2009, 07:11 PM   #5 (permalink)
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Quote:
Originally Posted by Soulbreaker360 View Post
My Curve's battery life has significantly decreased from its brand new state. I have Tmobile and was wondering if I could called them to get it replaced?
Depends on how long you've had it. Phones are warrantied for 1 year however I believe the batteries for only 30 or 90 days (can't remember which).
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Old 02-16-2009, 07:58 PM   #6 (permalink)
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Ive had it for about 6 months....so I can get the device replaced?
Will they ship me a new phone before I have to send in the old one?
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Old 02-16-2009, 08:32 PM   #7 (permalink)
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Quote:
Originally Posted by Soulbreaker360 View Post
Ive had it for about 6 months....so I can get the device replaced?
Will they ship me a new phone before I have to send in the old one?
Probably not if it's just the batery.

I haven't done an exchange in a long time but I do believe they send the new one and then you return the old one. If you don't return it within the required time, they'll charge you for the new one, full price.
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Old 02-16-2009, 08:34 PM   #8 (permalink)
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You probably won't get the device replaced just because of the battery.

You might be able to get a new battery if they determine that the battery is defective.
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Old 02-16-2009, 08:34 PM   #9 (permalink)
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Actually all BB accessories that come with the phone when purchased are covered by the warranty for 1 year. At least that's what the text reads, so it's good to have it available. But it's also amongst the most poorly written legal documents I've ever read so it can be read a lot of ways.

For replacements, there is a shipping fee, so it's not completely without cost. Also they'll try to diagnose what the issue is before they send a replacement. That's actually a good process since it's unclear which, if any, is defective.
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Old 02-16-2009, 09:03 PM   #10 (permalink)
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It's also unclear (to me anyway) from the OP if the battery is actually defective. It's not necessarily unusual after 6 months for the battery to not be performing as well as when it was brand new.

It's just the nature of the beast.
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Old 02-16-2009, 10:13 PM   #11 (permalink)
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Quote:
Originally Posted by Motorcycle Mama View Post
It's also unclear (to me anyway) from the OP if the battery is actually defective. It's not necessarily unusual after 6 months for the battery to not be performing as well as when it was brand new.

It's just the nature of the beast.
Well it doesnt have the same battery life and the speaker is blown out.

I think they should replace it all for me.
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Old 02-16-2009, 10:23 PM   #12 (permalink)
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You do realize that the manufacturer's warranty only covers manufacturing defects, right?
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Old 02-17-2009, 08:25 PM   #13 (permalink)
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Quote:
Originally Posted by Soulbreaker360 View Post
Well it doesnt have the same battery life and the speaker is blown out.

I think they should replace it all for me.
if you're breaking souls, you might also be breaking blackberrys. just a thought
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