BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-20-2009, 07:44 AM   #1 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Calendar Sync problem with DM 4.6 - 4238 error

Please Login to Remove!

I upgraded my ATT 8310 to DM4.6 and OS4.5.0.110 (from 4.2, where everything was doing fine) and I'm running BIS. Love the new features (video cam, html emails, etc). When I tried to synch with Outlook 2003, Memopad, Tasks and Contacts worked fine. Calendar did not. I have turned off all synching except Calendar to focus on the problem, and done the following:

1) deleted any calendar items with attachments and re-synched
2) deleted the Intellisync directory in my ...\Application Data\Research In Motion\Blackberry folder and re-synched
3) uninstalled and reinstalled DM 4.6 and re-synched
4) removed the battery and re-synched

All to no avail.

I modified the iloptcfg.cfg file in the Intellisync folder to generate the PTTrace.log and tif.log files during synching. It appears that the synch successfully reads and processes everything from the handheld. When it tries to read from Outlook, it generates the Intellisync error "Unable to get an Outlook or MS Exchange record..." The tif.log file shows the following after completing the processing on the last handheld Calendar event:
================================================== ========
-------- Ending Sanitizing Target Records phase; starting Load From Source phase

Loading from DateRange 1/1/1900 -- 1/1/1900
ILTIFFeatureSet(0x0, 0x1) rc=0

-------- ilsdk starting assembly of a_record_for_export_to_TIF

-------- ABNORMAL ERROR
-------- ilsdk finished processing a_record_for_export_to_TIF, rc=4238, nRc=4238, action=3
TIFTerminate

-------- ILLOG_close
================================================== ========

Looking at the PTTrace log, synch completes the handheld, but never gets off the ground reading any calendar entries from the Outlook Calendar. Interestingly, it opens with the two lines "Error Load System Failed..." See PTTrace output below:

================================================== =======
Fri Feb 20 08:17:18 2009 -- Intellisync Log File --

Fri Feb 20 08:17:18 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245
Fri Feb 20 08:17:19 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245
08:17:21.000:
08:17:21.000: Begin ILX Session, Source=Microsoft Outlook, Target=Device
08:17:21.218:
08:17:21.218: Starting Standard Sync
08:17:21.218: Phase=10, User=24875B9F: Reading data from Device Calendar
08:20:50.390: Finished Reading 11927 Records + 0 Deletes + 0 Unchangeds for User=24875B9F from Device Calendar (slow sync input for resync)
08:20:50.390: Phase=20, User=24875B9F: Reading data from Microsoft Outlook Calendar
Fri Feb 20 08:21:24 2009: Error MAPI SetColumns failed.40 at .\pumapir.cpp line 346
Fri Feb 20 08:21:24 2009: Error 0xfff0102.268370178.0 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x30080040.805830720.1 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x1a001e.1703966.2 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x81180102.-2129133310.3 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x37001e.3604510.4 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x1000001e.268435486.5 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x808a0003.-2138439677.6 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x807d001e.-2139291618.7 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80ff0003.-2130771965.8 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0xe1b000b.236650507.9 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0xe090102.235471106.10 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80880040.-2138570688.11 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80890040.-2138505152.12 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80560040.-2141847488.13 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80570040.-2141781952.14 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x810a0040.-2130051008.15 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x810b0040.-2129985472.16 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80540040.-2141978560.17 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80550040.-2141913024.18 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x8001000b.-2147418101.19 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x807e0102.-2139225854.20 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x8002000b.-2147352565.21 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x81070003.-2130247677.22 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x808c000b.-2138308597.23 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80530003.-2142044157.24 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80fe0003.-2130837501.25 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0xc1a001e.203030558.26 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x360003.3538947.27 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x807f0102.-2139160318.28 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x8109001e.-2130116578.29 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80ff0003.-2130771965.30 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x808c000b.-2138308597.31 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x10800003.276824067.32 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x63000b.6488075.33 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0xc17000b.202833931.34 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x8103000b.-2130509813.35 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x82d2000b.-2100166645.36 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x82ce0040.-2100428736.37 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x82cf0040.-2100363200.38 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x81020040.-2130575296.39 at .\pumapir.cpp line 349
Fri Feb 20 08:21:24 2009: Error 0x80040116.-2147221226.-2088370165 at .\pumapir.cpp line 351
Fri Feb 20 08:21:24 2009: Error -2088370165.-2088370162 at .\CalendarConnector.cpp line 555
Fri Feb 20 08:21:24 2009: Error 14.14 at .\sdk_data.cpp line 1384
Fri Feb 20 08:21:24 2009: Error 4238.4238 at .\Ilx_sdk.cpp line 256
08:21:24.265: Translation Unit Status: User=24875B9F, rc=4238, Phase=20, TrErr=4238, SysErr=0 at .\xlatev3.cpp line 596
08:21:25.015:
08:21:25.015: End ILX Session, elapsed time = 244.000 seconds

================================================== ========

Any suggestions?

Last edited by roversii : 02-20-2009 at 10:05 AM.
Offline  
Old 02-22-2009, 08:50 AM   #2 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default The Solution to Calendar Sync problem

Ok, this one stumped ATT's support desk, so they connected me to RIM. I spent several hours methodically going through various tests with one of the support people. Eventually we turned on WebEx so he (and his colleagues) could see what was going on.

In the end, there was a corrupt calendar entry that prevented the Intellisync software from reading from the Microsoft Outlook Calendar (demonstrated by turning on and reviewing the PTTrace and tif logs). There were no other symptoms of corrupt calendar data (the 4.2 DM synched Calendar just fine and general use of Calendar worked fine).

We exported all the data out of the existing Outlook.pst file into a new one and directed DM 4.6 to look at the new pst file. Everything synched after that.

Anyone with a similar problem should go through the steps I outlined in the previous post first; most problems will be fixed by one of those steps.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.