BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-16-2009, 07:38 PM   #1 (permalink)
New Member
 
Join Date: Mar 2009
Location: S. TX
Model: 8310
OS: v4.2.170
PIN: N/A
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation BBM: Uncaught Exception: Wrong Presence Status +++

Please Login to Remove!

Ok, so I've read a few blogs on here and a few on Crackberry.com, and I've actually seen other people that have had this problem! Now here is my problem...

I first noticed this error message, "Uncaught Exception: Wrong Presence Status," about 3 weeks ago after I tried adding a friend to my contacts list. Rather than toss my Crackberry out the nearest window as I was so inclined to do, I took a more "reasonable" approach.

I deleted BBM and attempted to reinstall using v4.1 software. I quickly found out that's not the proper way to conduct business. So, I did my homework and found out I have to go to this OS site, select my carrier, type of phone, download this package for my OS (File Name 8310M_PBr4.2.2_rel312_PL2.5.0.30_A4.2.2.170_AT&T), desktop manager, application loader, install, and BBM is back in action, right? Wrong. I'm still getting the exact same error message as before. My BBM icon is restored to its original place (prior to my first deletion), yet the same problem exists. I even went as far as to redo this entire process...still nothing.

Anyone have any ideas? Perhaps I'm missing something...this has definitely been known to happen!
Offline  
Old 03-16-2009, 09:42 PM   #2 (permalink)
BlackBerry Extraordinaire
 
raja_3012's Avatar
 
Join Date: May 2008
Location: Irving, TX
Model: iPhn4
OS: iOS 4.3.2
Carrier: AT&T
Posts: 1,137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think that your device software has become corrupted. You may need to reinstall the latest device software on to your device.

Use this link: http://www.blackberryforums.com/gene...eastasian.html
__________________
Regards|Raja
BlackBerry FAQ

Nokia 2100 > Nokia 6100 > Samsung t319 > Nokia 5300 > Blackberry 8320 > Blackberry 8900 > iPhone 3GS > iPhone 4
Offline  
Old 03-29-2009, 03:32 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2007
Location: Dubai
Model: 9000
OS: 4.6.0.247
PIN: 255BB662
Carrier: Etisalat
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi GTM,

The same error came up for one of my users yesterday. i performed a quick search and the BTSC says the BBM has become corrupted. It will have to be removed and re-installed again.
The thing is, even if you remove the BBM, it's application module still exists on the device, and so even if you re-install it again..it will give you the same exact error message.

View Document

The link above asks to make sure the module is deleted as well, i am stuck at this point as i do not get the option to delete the module. i've searched and searched and not reached anywhere yet..
if we somehow manage to delete the module, we can consider the issue resovled.

Maybe someone here can help !.

Thanks,
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.