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Old 03-23-2009, 10:47 PM   #1 (permalink)
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Exclamation Created BES now BIS account wont work

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I just got a new personal 8350i from Nextel. I created a sprint.blackberry.net email account and got it working with Sprint/Nextel. Everything tested out good. Then my company asked us all to set up a BES account at their expense. I did so and now my sprint.blackberry.net account does not work. Sprint says that it might be a "IT Policy" with my BES that is blocking my BIS account. I called my IT support people and they don't know what I am talking about. What do I need to tell them that will correct this problem? Obviously the people that my company uses don't know enough about the BES to know how to fix it, and I know even less. Any Ideas? Could it still be a Sprint/Nextel problem?

HELP!!
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Old 03-24-2009, 07:42 AM   #2 (permalink)
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log into your BIS account at the website. resend yourself service books. You could also delete the current service books(for that email only)
options. advanced options, servicebooks
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Old 03-24-2009, 07:55 AM   #3 (permalink)
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It probably due to an IT Policy pushed to your device by your company. Another chat with the BES Admin and/or IT staff is in order before you try anything.
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Old 03-24-2009, 11:29 AM   #4 (permalink)
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Once you sign up for BES, your phone basically is owned by your company and their IT policy applies to your phone. Everything should work, you will just have to live with their restrictions they have.
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Old 03-25-2009, 11:55 AM   #5 (permalink)
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Quote:
Originally Posted by tangler10 View Post
I called my IT support people and they don't know what I am talking about. What do I need to tell them that will correct this problem?
Ask for the BES admin. If the BES admin doesn't know what you're talking about he/she needs to be fired.
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