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Old 03-25-2009, 07:00 AM   #1 (permalink)
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Default Anyone have the number for Blackberry in the UK??

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Got a Blackberry 3 days ago so far I've had the following faults...

It doesn't sync with my laptop.
Google mail doesn't work.
Google Sync doesn't work.
Google Maps doesn't work.
Opera mini doesn't work.


So if anyone has the number for the helpdesk in the UK I'd appreciate it as they don't state it on the main site.
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Old 03-25-2009, 08:47 AM   #2 (permalink)
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Why don't you take it back to the retailer where you purchased it from?
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Old 03-25-2009, 10:49 AM   #3 (permalink)
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BlackBerry doesn't really provide customer service because that's the job of the retailers like your cell phone provider. They should be your first stop.
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Old 03-25-2009, 10:51 AM   #4 (permalink)
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Quote:
Originally Posted by flashthunder View Post
Got a Blackberry 3 days ago so far I've had the following faults...

It doesn't sync with my laptop.
Google mail doesn't work.
Google Sync doesn't work.
Google Maps doesn't work.
Opera mini doesn't work.
.
Doesn't work? What happens? Error messages? Do you have a data plan of any sort? Do you have the proper APN settings?

You would have better luck finding answers here than calling your carrier.
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Old 03-25-2009, 11:34 AM   #5 (permalink)
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Hi Js,

Thanks for replying. Well Google Maps has now started to work however with Google mail I get an error saying "THIS PROGRAMME REQUIRES A WORKING DATA CONNECTION. PLEASE CHECK YOU SIGNAL STRENGTH AND CONNECTION SETTINGS AND THEN RESTART THE APPLICATION"


With Google Sync I try and log in and the error says "LOGIN FAILED DUE TO NETWORK PROBLEMS. PLEASE CHECK YOUR SETTINGS"

With Opera Mini the error says "FAILED TO CONNECT TO THE INTERNET"



I'm guessing it's something up with my settings lol
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Old 03-25-2009, 11:36 AM   #6 (permalink)
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Sounds like it.

Take a look here.
Carrier specific APN/TCP settings - BlackBerryFAQ
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Old 03-25-2009, 11:38 AM   #7 (permalink)
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Quote:
Originally Posted by Trimix View Post
BlackBerry doesn't really provide customer service because that's the job of the retailers like your cell phone provider. They should be your first stop.
Yup -- you need to contact your carrier unless you want to pay for support from RIM (RIM is the company, Blackberry is the product).
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Old 03-25-2009, 11:39 AM   #8 (permalink)
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Ohhh and yes I have a data plan and my touch email works perfectly, it's just the sync, gmail and opera that aren't working.

It sucks that it doesn't sync with my laptop but I can live with that.........I can't live without the gmail and sync function.
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Old 03-25-2009, 11:43 AM   #9 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Sounds like it.

Take a look here.
Carrier specific APN/TCP settings - BlackBerryFAQ
Ahhhh so basically have to get in touch with Vodafone and ask them to get the Access Point Name added to my account?
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Old 03-25-2009, 11:44 AM   #10 (permalink)
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Quote:
Originally Posted by flashthunder View Post
Ahhhh so basically have to get in touch with Vodafone and ask them to get the Access Point Name added to my account?
Here are the settings you need.
Quote:
Vodafone (UK)

Gateway IP: 212.183.137.12

Port: 9201

APN: wap.vodafone.uk

username: [email address]

password: user
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Old 03-25-2009, 11:48 AM   #11 (permalink)
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Sorry for sounding thick as I'm new to all this...........where do I have to put them details into?
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Old 03-25-2009, 11:55 AM   #12 (permalink)
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Options > Advanced Options > TCP

I believe. I don't have this option on my device being CDMA.
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Old 03-25-2009, 11:56 AM   #13 (permalink)
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Sorry I've read the link you gave, I'll try it now
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Old 03-25-2009, 12:03 PM   #14 (permalink)
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Hmmmm I've input that in, shut it down and now restarted it and I'm getting the same error messages :(
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